Careers at Restore

Careers at Restore

Careers at Restore

Want to join our team

At Restore, we value our people and offer great training and career opportunities as well as a friendly and relaxed work environment.

 

Application Support Consultant

Department: Restore Digital

Location: Manchester

Salary: Negotiable

Closing Date: 04-10-19

Any queries: hr@restoredigital.co.uk

Job Type: permanent

The Application Support Consultant will act as our in-house Product Specialist for various key applications used throughout the business footprint and will work closely with our Service Desk to provide exceptional product support to both customer’s and colleagues alike.

Strong communication skills are as essential as technical skills for this role as we pride ourselves in delivering exceptional customer service to both our internal and external customers. Excellent data quality skills and the ability to ‘think outside of the box’ are also a must, as a primary component of the role involves translating complex customer-reported technical issues into documented incidents and service requests on the business’s ITSM tool and managing these through to resolution within an ITIL-aligned environment. There are also a range of administration duties within the role.

Requirements

  • Strong working knowledge of Microsoft Windows 7 / 10 & Microsoft Server 2008, 2012 and 2016.
  • Strong technical knowledge of SQL.
  • Strong IIS skills.
  • Working knowledge on creating and executing PowerShell scripts.
  • Excellent written and verbal communication skills with a high-degree of data quality.
  • Experience with a C-derivative language.
  • Excellent organisational and time-keeping skills.
  • A good understanding of Microsoft Windows operating systems, including Windows Server environments.
  • Understanding of ITIL methodologies – desirable.
  • Previous Incident Management experience including the management of raised tickets, managing customer expectations and keeping the customer informed – desirable.
  • Full UK driving license preferred but not essential.

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