Click to view the latest updates on our services.  Service Status Update.

 

Service Status

 

Update on our services provided, in lieu of COVID-19. Please refer to this page for regular updates on any impact to operations or services.
 
 

Key Worker, Frontline & Critical Services

Collections, Customer Visits & Relocations

GOOD

All services to Key frontline and critical service sites (e.g. NHS, Healthcare, Emergency services) are operating normally, but with additional hygiene and distancing processes in place. Restrictions, however, are in place for non-essential visits to Restore sites.

 


 

Storage Services

GOOD

Warehouses are operating normally. All storage collections and deliveries continue to operate. Deliveries & collections remain unaffected, but may have additional hygiene and distancing processes in place.

 


 

Phone

POTENTIAL DELAYS

Phone lines are at a limited capacity, as a lot of our back-office teams are home working. We would recommend contacting the teams via email if you are unable to reach us by phone. We apologise for any inconvenience.

All other sectors & customers

Collections, Customer Visits & Relocations

GOOD

All services to all other customer sites are operating, but with additional hygiene and distancing processes in place. There may be some delays as we prioritise Critical Services, such as our NHS customers. Restrictions, however, are in place for non-essential visits to Restore sites.


 

Digitisation Services

GOOD

All digitisation services are operating normally and prepared for additional output, to support businesses during this time. This includes scanning, digital mailrooms and stored file on-demand scanning. 

 


 

Emails

GOOD

Emails will remain unaffected during this period. If you are unable to reach us by phone, please contact us via email. Details for each division can be found on their 'Contact Us' pages.

 

Data Destruction and Recycling

GOOD

All destruction and recycling services including paper, hard drives and assorted digital media are operating normally and continuing at our destruction centres, but with additional hygiene and distancing processes in place. 

 


 

Online Shops

GOOD

Our online shops operate normally during this period. Providing items such as laptops, monitors, shredding sacks, storage boxes & storage tapes. Deliveries remain unaffected, but may have additional hygiene & distancing processes in place.

 


 

Meetings

SUSPENDED

All non-essential meetings and travel have been suspended, to help protect customers and staff. This will remain until stated otherwise. Again we apologise for any inconvenience, we hope you understand.

Official Health Advice

For official information relating to coronavirus (COVID-19) please check the official government and NHS websites regularly for up-to-date information.
Any questions you have relating to our services please use the information above or contact us for further clarity.

nhs.uk/coronavirus

gov.uk/coronavirus