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Restore Datashred News

Can you feel the force?
/ Categories: Datashred News, August

Can you feel the force?

We’ll hazard a guess and say it’s your Secure Collection Operative (SCO). Our SCOs are the individuals with whom you have direct contact, sometimes on a daily basis, so it is crucial to you and to us that we trust them to wholeheartedly represent our ethos of service excellence whenever they are collecting from your office.


Your SCO is one of a 260-strong driving force behind all that we offer here at Restore Datashred, a driving force that constitutes over 50% of our business’ headcount. Piloting our fleet of 250 vehicles based across 13 sites in the UK, our SCOs have covered over 3 million miles so far this year* in providing frontline disposal services for all our customers.

Here’s what some of you have to say about your SCO and the service they give you…

– “Excellent service from our driver.”

– “Barry Hogan, who collects our confidential waste on a daily basis, is very helpful to me. He is an asset to your company.”

– “Two very polite, smart men collected the bags. Very efficient, would definitely recommend.”

– “Very helpful driver who explained everything for us, moved all the documents to be shredded and was quick and efficient.”

– “Absolutely brilliant. Easy to book with efficient staff who knew what they were doing. Guy who came to collect the data to be shredded was very helpful. Everything went like clockwork. Thoroughly recommend.”


*Source: Masternaut, our vehicle tracking software


So, why are our SCOs so ‘brilliant’?

Firstly, at the recruitment stage we make sure we pick the people who we see will uphold our company mantra of integrity, trust and teamwork. These qualities and skills come together to help us continue to push the boundaries of customer service, for which we have been awarded the Institute of Customer Service’s ServiceMark for excellence. 

 

Secondly, all our SCOs undergo regular training and updates in customer service, technology, security and Safe and fuel efficient driving techniques. When you consider, for example, that reducing speeds and unnecessary idling as well as providing modern, updated vehicles, can make a substantial improvement in emissions and fuel consumption figures – by more than 6% in the latter instance – The investment that Restore Datashred makes in its SCO’s skills, pays dividends for you and the environment.

 

If you’ve yet to meet one of our friendly, efficient and security-conscious SCOs, isn’t it time you gave Restore Datashred a call to book a collection? Get in touch.

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