As a service business, it’s really important that we understand how well we are performing for our customers. We gain feedback in a number of ways including our audits from the ICS, capturing complaints and also through customer satisfaction surveys.
We asked our customers what they really thought
We recently launched our Net Promoter Score survey to see what our customers thought about us, this has been a huge success. The NPS is a worldwide metric used to measure customer experience and help predict business growth.
Here at Restore Datashred, we understand how important it is to constantly achieve superior levels of customer service and using the NPS scoring system helps us to evaluate feedback and find out what our customers truly think.
For us, customer service starts at the beginning and we embed these customer service criteria into our recruitment process to ensure that all new staff are suited to the service culture here at Restore Datashred.
And now for the results
Restore Datashred is pleased to announce that we achieved a net promoter score of 43 based on feedback we received from our customers.
This is something we're immensely proud of here at Restore Datashred and we will continue to deliver great customer service to all our customers.
Heres what a few of our customers have to say about Restore Datashred
Excellent, professional service
Staff are always helpful and friendly when on site. The Certificate of destruction is emailed to us straight away.
Always received an excellent service especially recently whilst moving offices.
The Shredding service has saved us a lot of time and helped us to comply with the new GDPR regulations.
Take a look at our Business Case Studies or fill out our contact form for a quick quote for your document shredding needs.