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Records Management FAQs

Records Management FAQs


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Account Queries

Who is my account manager?

If you do not have details for your dedicated account manager please contact our Sales Support team who will be able to assist:

How can I gain a copy of our storage invoice or ask an invoice related question?

How can I find out how many boxes are in store?

The easiest way to do this is through our online web portal. Our Business Support team are more than happy to help with any support or queries in relation to this system: Alternatively our Business Support team can also provide you with an inventory sent to your business email address.

Where are our boxes stored?

Please email through to our Sales Support team who will be able to assist with the location of your boxes:

How can I visit the site where my boxes are located?

Your Account Manager will be able to organise a site visit, to assist with any audit needs or to view your items in store. If you don’t have direct details then please put your request through to who will assist.

How can I access the Restore Online Portal?

For access to the online portal please contact our business support team: