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Restore Records Management News

Question Time

Published on 06 November 2020

Question Time

Did you know we have a Frequently Asked Questions section on our website? If you have a general enquiry, it’s quite likely to be under one of our nine topic headings ranging from ‘Moving your Archives over to Restore’ to ‘Corporate Social Responsibility’.

Some of the most frequently Frequently Asked Questions include:

Will there be service interruptions during the move?
We can arrange the retrieval of anything you want during the move, whether it’s with us or with your original supplier.

What is a Mobilisation Plan?
This is a Mobilisation Plan. It’s our blueprint for ensuring your assets are transferred to our secure storage facilities smoothly.

What items can be placed in storage with Restore?
A huge variety of things, such as boxes of business-critical documents; boxes of long-term storage documents like wills and deeds; museum and heritage pieces and artefacts; film and media; and computer backup tapes and disks.

What if I need an item in an emergency?
Even with the best laid plans, there can always be an emergency. Your first port of call is your dedicated Admin Team – drop them an email with the details and then phone them. If you don’t have their details to hand just call Sales Support on 01293 787 265.

How do Restore ensure documents are protected while in storage?
We have lots of security measures in place. We have secure entry systems to all our buildings with 24-hour CCTV monitoring. Our drivers are vetted and our vehicles GPS tracked. We have the latest technology for humidity and temperature control, along with fire suppression systems and damp and pest prevention measures. All our security measures are supported and backed by our accreditations and memberships of leading industry associations.

What additional services do Restore offer?
In addition to our Records Management services, as a Group Restore provides document, digital media and textiles shredding, document scanning and digital workflow solutions, workplace relocations, IT relocations and IT recycling services.

If you would like to speak to one of our friendly people about these or any other queries, you can contact us through our website and we will call you back, or you can call us direct on 0333 060 9326.