Call Centre and BPO
It is never possible to fully automate everything, sometimes
external calls are required to chase documents, request additional information
from the end user or a third party, or to simply update someone regarding the
status of their enquiry, providing a human touch in the process. Additionally,
inbound calls need to be handled promptly and efficiently along with social
media and email queries and whilst it is possible to handle these automatically,
in some circumstance they often require human interaction.
Restore’s BPO and Call Centre Services can remove these
tasks from your business, essentially freeing up case handlers and subject
matter experts to manage exceptions and complex cases whilst providing a first
class, prompt, and cost efficient service to your clients.
Based at one of our multiple locations across the UK or off
shore if you prefer, Restore’s BPO and Call Centre Services are tailor made to
meet the requirements of each step of your process. Our teams will provide the
first point of contact to handle the simple administrative tasks during
onboarding or case handling processes and act as the single point of contact
until handed over to internal resources to process as required. Our teams can
validate information using third party sources, incorporating credit and
background checks, engage third parties to request additional information such
as medical reports or references, and ensure all the information required to
process an application or case is complete and accurate before passing it on to
your internal teams.
Our BPO and Call Centre Services fully integrate with our
digital mailroom, robotic process automation and onboarding solutions. This
enables an offering of a single platform for reporting and continuous monitoring
where, human intervention is required with a view to continuously improve the
process and automation rates, thus speeding up processing and response times
and thereby increasing customer satisfaction whilst reducing costs.
Please contact us for further information on our call centre and BPO services