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Professional Services

When choosing a solution from Restore, our team of highly experienced professional service consultants will be there to ensure the successful delivery of your project, on time and to budget. 

Since 1998, we have successfully delivered and automated digital mailrooms, invoice processing systems, document and data capture solutions to over 1000 customers. 

Our professional service teams are able to work standalone with total responsibility for project delivery, or on larger projects, we can fully integrate with your own onsite project, development, infrastructure and support teams, ensuring you receive the maximum business value out of your chosen software products within the timeframes and budgets available.

How Our Professional Services Team Work

Prior to order, the professional service team will allocate a project manager, who will stay with you throughout the project delivery, as well as a technical lead. The project manager will be your primary point of contact during the project and will conduct regular review meetings whilst organising the project resources to ensure successful delivery. The technical lead will have full responsibility for the technical design of the project, and will be there from pre-order to delivery to answer any technical questions.

Upon order, the project manager and technical lead will work in partnership with your own internal teams and end users, producing a fully detailed specification document for the project. This document will form the basis of contract with the professional service team and will firm up any timescales, milestones and key deliverables.

Testing & Implementation

Our development team will then begin to build and test the solution, either working remotely or onsite, initially testing any assumptions documented in the specification, such as automation rate, to essentially verify these against agreed sample and testing plans. These are then fed back to the project manager for review, in collaboration with your internal project teams. Once all assumptions have been tested and met, the final build of the system is developed and tested before hand over to the implementation team.

Working with your own IT or our bespoke internal hosting teams, the implementation task force will then deploy any development, testing, pre-production system requirements across the solution and installation process. Finally the solution is transferred to the customer for user testing and training.

The project manager and technical lead will fully support your internal teams and end users whilst they conduct user acceptance testing. Testing plans will be provided and any issue tracked. On completion of testing the project manager will review the test results with your project team and categorise each item as either a bug fix or a new feature request, recording the impact and agreeing changes required before redevelopment and additional testing. Everything is delivered within a very robust change control process, displaying full transparent communication amongst your team at all stages of the process.

Once user testing is completed the solution will be commissioned into production and the professional service team will remain on hand to deliver go live support. They will also ensure the solution is duly handed over to your IT team and our support teams in order to manage any on-going issues. 

Full Training Offered

The professional service team will provide training for your internal technical teams and end users. Each customer training requirement differs, so you will receive a custom training plan drawing on both formal training courses in the class room or specific online customised training plans for user and key support teams.

Service Offered

Our professional service consultants are able to offer a vast range of development, consultancy, training and implementation skills across a wide range of products and services, boasting multiple certifications in the product’s we deliver.

  • Restore e-View

e-View is Restore’s hosted document storage, workflow and accounts payable solution. Hosted within our own UK based document centres, we currently store in excess of 12TB of images across a diverse range of industry sections.

  • Kofax Enterprise Software

Restore  are a Kofax Platinum Partner with 18 years’ experience of developing and implementing solutions across the entire platform including, Kofax Capture, Kofax Capture Network Server, Kofax Transformation Modules, Kofax Total Agility, Kofax VRS, Kofax Express, Kofax Insight and Kofax Kapow.

  • Abbyy Software

A partner for 10 years, Restore professional services are experienced in developing and implementing solutions with Abbyy FineReader, Abbyy FlexiCapture and Abby Recognition Server.

  • Kodak Software

A Platinum partner for 15 years specialising in the Kodak Capture Platform.

  • Scanning Hardware

Deployment, setup and training on all leading manufacturers including Opex, Kodak, Fujitsu, Canon, and Panasonic.

 

Contact us today to learn more about our Professional Scanning Services


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