{"id":5848,"date":"2024-03-13T17:00:03","date_gmt":"2024-03-13T17:00:03","guid":{"rendered":"https:\/\/www.restore.co.uk\/datashred\/?page_id=5848"},"modified":"2025-01-16T13:54:11","modified_gmt":"2025-01-16T13:54:11","slug":"we-value-your-feedback","status":"publish","type":"page","link":"https:\/\/www.restore.co.uk\/datashred\/contact-us\/we-value-your-feedback\/","title":{"rendered":"We value your feedback"},"content":{"rendered":"\r\n\r\n<section id=\"block--block_01efdc455d12e5ad98f1d0ec03de36ac\" class=\"hero-sec hero-block  \" style=\"background-image: url(https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2025\/01\/feedback-desktop-banner.webp);\">\r\n\t<div class=\"hero-img\">\r\n\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/complaints-mobile-banner.webp\" alt=\"\" class=\"img-fluid\">\r\n\t\t\t<\/div>\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t\t\t<div class=\"col-lg-12\">\r\n\t\t\t\t\t\r\n\t\t\t\t<div class=\"text-box\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #1780bd;\">We value your feedback<\/h1>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\" style=\"color: #505759;\">Let&#039;s do this together<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n<div class=\"container hero-sec-arrows\">\r\n\t<div class=\"img-holder\">\r\n\r\n\r\n\t\t\t<svg width=\"189\" height=\"63\" viewBox=\"0 0 189 63\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t<path d=\"M3.80157 0C1.70416 0 0 1.64017 0 3.6588C0 4.3527 0.196633 5.10967 0.655444 5.61433L18.2213 31.0996L0.5899 56.5217C0.196634 57.0894 0 57.7833 0 58.5403C0 60.2435 1.1798 61.6944 2.88395 62.0729H16.1239C17.0415 61.8837 17.8281 61.3159 18.3524 60.5589L37.3603 33.1182C37.7536 32.5504 38.0157 31.7935 38.0157 31.0996C38.0157 30.3426 37.8191 29.6486 37.3603 29.0809L18.3524 1.64012C17.697 0.630807 16.5172 0 15.2063 0H3.80157Z\" fill=\"url(#paint0_linear_324_5668)\"\/>\r\n\t\t<path d=\"M41.8172 0C39.7198 0 38.0156 1.64017 38.0156 3.6588C38.0156 4.3527 38.2778 5.10967 38.6711 5.61433L56.3025 31.0996L38.6711 56.5217C38.2778 57.0894 38.0156 57.7833 38.0156 58.5403C38.0156 60.2435 39.261 61.6944 40.8996 62.0729H54.1395C55.0572 61.8837 55.8437 61.3159 56.368 60.5589L75.3759 33.1182C75.8347 32.5504 76.0314 31.7935 76.0314 31.0996C76.0314 30.3426 75.8347 29.6486 75.3759 29.0809L56.368 1.64012C55.7126 0.630807 54.5328 0 53.2219 0H41.8172Z\" fill=\"url(#paint0_linear_324_5668)\"\/>\r\n\t\t<path d=\"M78.2748 0C76.181 0 74.4797 1.64017 74.4797 3.6588C74.4797 4.3527 74.7415 5.10967 75.1341 5.61433L92.7351 31.0996L75.1341 56.5217C74.7415 57.0894 74.4797 57.7833 74.4797 58.5403C74.4797 60.2435 75.7229 61.6944 77.3587 62.0729H90.5759C91.4919 61.8837 92.2771 61.3159 92.8006 60.5589L111.841 33.1182C112.234 32.5504 112.495 31.7935 112.495 31.0996C112.495 30.3426 112.234 29.6486 111.841 29.0809L92.8006 1.64012C92.1463 0.630807 91.0339 0 89.6599 0H78.2748Z\" fill=\"url(#paint0_linear_324_5668)\"\/>\r\n\t\t<defs>\r\n\t\t<linearGradient id=\"paint0_linear_324_5668\" x1=\"18.9921\" y1=\"1.92969\" x2=\"18.9921\" y2=\"62.4975\" gradientUnits=\"userSpaceOnUse\">\r\n\t\t<stop stop-color=\"#077bb8\"\/>\r\n\t\t<stop offset=\"1\" stop-color=\"#0fbbe4\"\/>\r\n\t\t<\/linearGradient>\r\n\t\t<linearGradient id=\"paint1_linear_324_5668\" x1=\"57.032\" y1=\"63.6235\" x2=\"57.032\" y2=\"1.21875\" gradientUnits=\"userSpaceOnUse\">\r\n\t\t<stop stop-color=\"#077bb8\"\/>\r\n\t\t<stop offset=\"1\" stop-color=\"#0fbbe4\"\/>\r\n\t\t<\/linearGradient>\r\n\t\t<linearGradient id=\"paint2_linear_324_5668\" x1=\"93.4752\" y1=\"2.28862\" x2=\"93.4752\" y2=\"62.1663\" gradientUnits=\"userSpaceOnUse\">\r\n\t\t<stop stop-color=\"#077bb8\"\/>\r\n\t\t<stop offset=\"1\" stop-color=\"#0fbbe4\"\/>\r\n\t\t<\/linearGradient>\r\n\t\t<linearGradient id=\"paint3_linear_324_5668\" x1=\"131.475\" y1=\"64.6934\" x2=\"131.475\" y2=\"1.07114\" gradientUnits=\"userSpaceOnUse\">\r\n\t\t<stop stop-color=\"#077bb8\"\/>\r\n\t\t<stop offset=\"1\" stop-color=\"#0fbbe4\"\/>\r\n\t\t<\/linearGradient>\r\n\t\t<linearGradient id=\"paint4_linear_324_5668\" x1=\"169.494\" y1=\"61.3645\" x2=\"169.494\" y2=\"1.44458\" gradientUnits=\"userSpaceOnUse\">\r\n\t\t<stop stop-color=\"#077bb8\"\/>\r\n\t\t<stop offset=\"1\" stop-color=\"#0fbbe4\"\/>\r\n\t\t<\/linearGradient>\r\n\t\t<\/defs>\r\n\t\t<\/svg>\r\n\t\r\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\t<div class=\"trustpilot-widget container mt-4\" data-locale=\"en-GB\" data-template-id=\"5419b6ffb0d04a076446a9af\" data-businessunit-id=\"5b56f994f057fc000112ee91\" data-style-height=\"20px\" data-style-width=\"450px\" data-theme=\"light\">\r\n\t\t<a href=\"https:\/\/uk.trustpilot.com\/review\/restore.co.uk\/records\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>\r\n\t<\/div>\r\n\r\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-we-understand-that-sometimes-things-don-t-go-as-planned-and-you-might-have-concerns-about-your-restore-datashred-experience-we-re-here-to-help-our-customer-services-team-is-dedicated-to-guiding-you-through-a-smooth-and-efficient-process\">We understand that sometimes things don&#8217;t go as planned, and you might have concerns about your Restore Datashred experience. We&#8217;re here to help! Our customer services team is dedicated to guiding you through a smooth and efficient process.<\/h3>\n\n\n\r\n<section id=\"block--block_a3fb16128c4c5ec4cca1feb4445b4bd2\" class=\"why-sec info-cards-block \">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t<div class=\"col-md-12\">\r\n\t\t\t\t<div class=\"text-box text-center\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"\">What kind of concerns can you log here?<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"row top-space\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6\">\r\n\t\t\t\t\t<div class=\"text-center why-box h-100\">\r\n\t\t\t\t\t\t<div class=\"icon-box\">\r\n\t\t\t\t\t\t\t<div class=\"inner-box p-0\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/Bin.png\" alt=\"\" class=\"img-fluid\">\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<h5 class=\" larger-title\">Service issues<\/h5>\r\n\t\t\t\t\t\t<p>Damaged media, incomplete shredding, missed collection times, and so on.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"top-space-background\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/themes\/understrap-child\/images\/info-card-back.png\" alt=\"\" \/><\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6\">\r\n\t\t\t\t\t<div class=\"text-center why-box h-100\">\r\n\t\t\t\t\t\t<div class=\"icon-box\">\r\n\t\t\t\t\t\t\t<div class=\"inner-box p-0\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/invoice.png\" alt=\"\" class=\"img-fluid\">\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<h5 class=\" larger-title\">Billing discrepancies<\/h5>\r\n\t\t\t\t\t\t<p>Unexpected charges, incorrect invoices, refund difficulties, and so forth.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"top-space-background\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/themes\/understrap-child\/images\/info-card-back.png\" alt=\"\" \/><\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6\">\r\n\t\t\t\t\t<div class=\"text-center why-box h-100\">\r\n\t\t\t\t\t\t<div class=\"icon-box\">\r\n\t\t\t\t\t\t\t<div class=\"inner-box p-0\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/gdpr.png\" alt=\"\" class=\"img-fluid\">\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<h5 class=\" larger-title\">Privacy concerns<\/h5>\r\n\t\t\t\t\t\t<p>Data security breaches, mishandling of sensitive information, etc.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"top-space-background\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/themes\/understrap-child\/images\/info-card-back.png\" alt=\"\" \/><\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n\r\n\r\n<section id=\"block--block_245201184a07e4704c7883ed5d86f07d\" class=\"driving-sec blocknumfig-8417 hasbgimg full-width-text-with-background-block  \" style=\"background-image: url(https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/Datashred-About-Us-Header-.png);\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t<div class=\"col-md-12\">\r\n\t\t\t\t<div class=\"text-box\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"\">We value your feedback no matter how large or small<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"\">Rest assured, all queries or complaints submitted through this page are handled directly by our dedicated customer services team. We aim to resolve your issue ensuring a speedy and satisfactory outcome.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"btn-white mx-auto mt-4\" href=\"https:\/\/www.restore.co.uk\/datashred\/complaint-form\/\">Get in touch<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n\n\n\r\n<section id=\"block--block_80b5ba8a2a30b88647aa6fc710f81618\" class=\"why-sec info-cards-block \">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t<div class=\"col-md-12\">\r\n\t\t\t\t<div class=\"text-box text-center\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"\">Remember\u2026<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"row top-space\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6\">\r\n\t\t\t\t\t<div class=\"text-center why-box h-100\">\r\n\t\t\t\t\t\t<div class=\"icon-box\">\r\n\t\t\t\t\t\t\t<div class=\"inner-box p-0\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/spaceship.png\" alt=\"\" class=\"img-fluid\">\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<h5 class=\" larger-title\">Fast and efficient<\/h5>\r\n\t\t\t\t\t\t<p>We&#039;re committed to resolving your issue fairly and efficiently.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"top-space-background\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/themes\/understrap-child\/images\/info-card-back.png\" alt=\"\" \/><\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6\">\r\n\t\t\t\t\t<div class=\"text-center why-box h-100\">\r\n\t\t\t\t\t\t<div class=\"icon-box\">\r\n\t\t\t\t\t\t\t<div class=\"inner-box p-0\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/handshake.png\" alt=\"\" class=\"img-fluid\">\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<h5 class=\" larger-title\">We value feedback<\/h5>\r\n\t\t\t\t\t\t<p>Your feedback is valuable to us, and it helps us improve our services.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"top-space-background\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/themes\/understrap-child\/images\/info-card-back.png\" alt=\"\" \/><\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6\">\r\n\t\t\t\t\t<div class=\"text-center why-box h-100\">\r\n\t\t\t\t\t\t<div class=\"icon-box\">\r\n\t\t\t\t\t\t\t<div class=\"inner-box p-0\">\r\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/uploads\/sites\/5\/2024\/03\/meeting.png\" alt=\"\" class=\"img-fluid\">\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<h5 class=\" larger-title\">We are here to help<\/h5>\r\n\t\t\t\t\t\t<p>Don&#039;t hesitate to ask questions or for additional information at any point.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"top-space-background\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.restore.co.uk\/datashred\/wp-content\/themes\/understrap-child\/images\/info-card-back.png\" alt=\"\" \/><\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n\n\n\r\n<section id=\"block--block_9ca40d13e49206262a6d2b38bf399ae9\" class=\"arrow-sec back-to-top-block  gray-background\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row\">\r\n\t\t\t\t<div class=\"col-md-12\">\r\n\t\t\t\t\t<ul class=\"arrow-list d-sm-flex d-none\">\r\n\t\t\t\t\t\t<li class=\"d-sm-none d-block justify-content-center\">\r\n\t\t\t\t\t\t\t<a href=\"#\">\r\n\t\t\t\t\t\t\t\tBack to top\r\n\t\t\t\t\t\t\t\t<br>\r\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"46\" height=\"44\" viewBox=\"0 0 46 44\" fill=\"none\">\r\n\t\t\t\t\t\t\t\t\t\t<path class=\"stroke\" d=\"M44.0755 22C44.0755 33.2903 34.7056 42.5 23.0761 42.5C11.4465 42.5 2.07666 33.2903 2.07666 22C2.07666 10.7097 11.4465 1.5 23.0761 1.5C34.7056 1.5 44.0755 10.7097 44.0755 22Z\" stroke=\"#077bb8\" stroke-width=\"3\"><\/path>\r\n\t\t\t\t\t\t\t\t\t\t<path d=\"M21.5986 31.5C21.5986 32.3284 22.2702 33 23.0986 33C23.9271 33 24.5986 32.3284 24.5986 31.5H21.5986ZM24.1593 12.4393C23.5735 11.8536 22.6238 11.8536 22.038 12.4393L12.492 21.9853C11.9062 22.5711 11.9062 23.5208 12.492 24.1066C13.0778 24.6924 14.0276 24.6924 14.6134 24.1066L23.0986 15.6213L31.5839 24.1066C32.1697 24.6924 33.1194 24.6924 33.7052 24.1066C34.291 23.5208 34.291 22.5711 33.7052 21.9853L24.1593 12.4393ZM24.5986 31.5V13.5H21.5986V31.5H24.5986Z\" 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