How the DWP optimised and streamlined its 28.5m file inventory thanks to an exhaustive audit  

Restore Records Management has been awarded a £5.857m contract by the Department for Work and Pensions (DWP) to transfer approximately 375,000 boxes of records into off-site storage and provide retrieval services.


The three-year contract, worth c£1.9m a year, will see records moved away from DWP’S on-site location at Heywood Stores, near Manchester, for the first time.


They will be transferred to a specialist Restore facility, also in the Northwest of England, with migration beginning in November 2022.

Nigel Dews,

Managing Director, Restore Records Management.

The contract includes 600 file retrievals and returns per day, allowing the DWP – the UK’s biggest public service department – to access information on demand. 

Secure destruction services will also be provided in line with the DWP retention policy.

The news comes just weeks after Restore, the largest UK-owned records management company, announced a 10-year deal to manage more than 10 million archive assets for the BBC.

Nigel Dews, Managing Director at Restore Records Management, said: “This is another exciting and important contract win, which extends and enhances our existing relationship with the Department for Work and Pensions.”

“Our flexible approach and ability to find solutions was key and we are delighted to be chosen for this project. These are exciting times at Restore Records Management.”

DWP commented “The DWP continue the relationship with Restore, following the award of the Off-Site Records Management contract and look forward to working with Restore in the coming years.” 

Restore has been working with the DWP since June 2021, having won a tender for the on-site auditing of their inventory. This contract was won under the CCS Agreement RM6175.

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