Synertec’s Partnership with Enterprise
Key Takeaways
Enterprise was able to work with Synertec to streamline their invoice retrieval, enabling customers to access their documents without needing to request or call a member of Enterprise for support.
Customer experience has been significantly improved, while saving valuable time of staff through the automation of processes.
Enterprise have been using Synertec’s solutions for 10 years, who before working with us, previously faced challenges with software not fit for purpose that didn’t scale to what the business required. Before our solutions were implemented, Enterprise’s processes were time -consuming and significantly inefficient. We have been managing outbound documents via email and mail, as well as our VaultLink™ technology that enables their customers to view invoices and statements and make immediate payments or queries online. Using our solutions, we send different types of invoices and statements for Enterprise.
One of the main challenges Enterprise previously faced was using old software that didn’t allow them to send documents to more than one customer at a time. They were having to send out statements manually in their credit control team.
“By using Prism, we are able to save 1.5 days a week, equivalent to 6 days per month. Prism’s automation has greatly improved our credit control function, allowing our team to focus on other priorities.”
– Laura, Enterprise
Working with Synertec
Prior to implementing Prism Automation, Enterprise faced challenges with their credit control function, including inefficiencies and inconsistencies due to manual tasks and varying invoice formats across their ERP systems.
Streamlined Invoice Retrieval: Laura highlighted the value of Synertec’s Vaultlink™ feature, which allows customers to access copies of their invoices. This has not only reduced the workload on their credit control team but also contributed to enhancing customer service.
Enterprise appreciate Prism’s consistent template designs and its ability to seamlessly scale as they grow. In the past, acquiring a new business often meant grappling with different ERP systems and invoice formats. With Prism, they can provide customers with visually consistent documents, regardless of the ERP source. The document archiving feature in Prism makes it easy to retrieve past documents, which is particularly useful when responding to customer requests spanning a significant time period.
“Prism Automation eliminated labour-intensive manual tasks that were hindering our efficiency, enabling the team to now work more effectively.”
– Enterprise
Digital Transformation
Working with Prism has allowed Enterprise to digitally transform and modernise their communication and document delivery methods, facilitating a more efficient and dynamic approach.
Enterprise, a company with locations in both the UK and the EU, emphasised the flexibility provided by Prism. By seamlessly converting currency on their documents, Prism has significantly streamlined their operations and saved them valuable time. The effortless automatic currency conversion capability has proven to be an invaluable feature in enabling Enterprise to effortlessly navigate international business transactions and reduce the complexities associated with currency variations across different regions.
By implementing Prism Automation, Enterprise has experienced significant improvements in their credit control function, streamlined operations, heightened efficiency, and enhanced customer experiences.
We look forward to seeing our continued growth in support for Enterprise as our partnership continues.
Want to Read More?
Are You Ready to Continue Your Journey?
Our modern automation technology has helped companies save over £100,000 by making their operations more agile, efficient, and responsive to dynamic change—driving significant cost and time savings.Get in touch with one of our experts and we can show how your business can reduce costs and save time.
Speak to our Team Today