Synertec is awarded ServiceMark accreditation

We are proud to share that following a rigorous assessment, Synertec Ltd has been awarded ServiceMark accreditation, achieving independent customer excellence recognition by The Institute of Customer Service.

ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards. It’s more than just an accreditation it’s a national standard demonstrating our dedication to listening to internal and external customers, acting on feedback and fostering a strong service culture. 

ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with an organisation’s customer service strategy. It supports organisations in understanding the effectiveness of their customer service strategy and identifying areas for improvement. 

“We have a longstanding commitment to continuously improving our customer service, and championing our fantastic teams who work tirelessly to provide excellent care. That is why it is fantastic to see our achievements independently verified with the ServiceMark accreditation.”

Tom Baldock, Managing Director commented

The Institute of Customer Service is the UK’s professional customer service body, seeking to improve business performance through enhanced customer experience. 

You can find out more here https://www.instituteofcustomerservice.com/ 

Kind regards, 
The Synertec Team 

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