Our client, a major UK Telecommunications company, with
an IT estate of over 70,000 users, disposes of circa 22,500
IT peripherals per year. An inefficient WEEE collection and
recycling process was causing problems for the company
stakeholders. Under pressure to measurably reduce the cost
and environmental impact of this vital service, our client went
to market looking for an innovative and effective solution to
In the previous year over 4,000 single item and low volume
collections had been carried out on over 200 occupied offices
and 20,000 home workers across the U.K. and N.I. When we
analysed the numbers we quickly recognised that the greatest
cost and environmental impact in delivering this service was
incurred in the logistics process. Our challenge was big. We
needed to find a way of consolidating collection points and
minimising logistical events, while keeping within a stringent
service level agreement.
Restore Technology developed a distributable ‘Eco-Bin’ solution
that allowed us to consolidate WEEE waste into recyclable
containers. Our systems integrate with our clients existing
Help Desk to consolidate individual calls into a smaller quantity
of logistical service requests. Using our inhouse logistics
network we audit every bin on each site and carry out early
replacements to reduce the number of future calls.
For home workers we provide a drop-box solution that quickly
and efficiently meets their needs.
In our first year of service we reduced logistical activity by
more than two thirds and delivered a 90% reduction on the
client’s previous costs.
We provide a sustainable solution using durable, recyclable
Eco-Bin containers and drop-boxes, and we continue to work
with our client to deliver the positive sustainability messages
that are the by-product of our innovative approach.
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