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6 Reasons Your Business Might Need IT Support Services

Published on 04 July 2018

6 Reasons Your Business Might Need IT Support Services

Running a business is all about balancing the needs of the business versus the cost of paying someone to do those jobs. One of the most commonly outsourced jobs is for IT support services. These are where you get the benefits of an IT support person or team without the need to employ them fully or part-time within the company. Here are some of the reasons it might be the ideal solution for your company.

1. Better cost management

Managing those costs for start-ups and SMEs is the key to initial success. Even for larger established businesses, careful cost management underpins successful growth.  IT expenses can be big and the cost of having a service that stops functioning such as customer databases, websites or even ordering systems can cost the business in terms of revenue and loss of reputation.  So using outsourced IT support services offers better cost management than having someone working in the company all of the time – you pay as you use it.

2. Get the right tech solutions

Part of making your business stand out from its competitors can be the use of the right tech solutions that offer a better customer experience.  But finding out what these are can be costly and time-consuming. Working with IT professionals means you can get access to their experience and knowledge as you need it to get the right solutions for the company.

3. Improved company security

IT security is a huge issue even if your company uses a payment processor to handle those transactions.  You need to be able to secure the information you hold on your customers and take reasonable steps to ensure no-one can access it.  Knowing what those steps are and how to put them into place can be done better when working with an IT support services company than just by reading up on the internet.

4. No costly IT investment

If you have an in-house IT specialist, then you need to equip them.  That can mean a range of software and even hardware they need to do their jobs.  However, when you outsource it, the company comes with everything they need so there no requirement for your business to make a costly IT investment.  They may recommend adding or amending software or changing hardware, but this would be for the company use rather than just for the IT supports use.

5. Efficient disaster recovery

Disaster can strike at any time, no matter how well prepared your business is.  Natural disaster, freak storms, a fire, all of these can cause serious harm to your company and damage IT systems.  By working with IT specialists to set up a disaster management plan, you have backups in place that will ensure if the worst does happen, your company can recover as quickly as possible from it.

6. Get the latest tech first

As with any expert, they always have the knowledge of the latest and greatest developments in their industry.  That means you can utilise their knowledge to make improvements in your IT systems and hardware that will benefit the business.  It will also reduce the chance of you making mistakes in purchasing where you buy something, which turns out not to be the best solution for the job you wanted.

Professional on hand

Outsourcing roles such as IT support services, bookkeeping and marketing is now a common path for businesses of all sizes to take.  By having the right professional on hand but not on permanent payroll, you can get the benefits of their expertise without the need and cost of employing them within the company.

For more information, get in touch with our team today.