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Powering Customer Communications for the UK’s Utilities Sector

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Customer Communications Utilities

Better communications for utility customers

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OVO Energy, Shell Energy and South East Water were all fined for the same underlying failure. 

 

None of them got the message wrong. They failed to deliver it, on time, to every customer, in the right format. 

 

Regulators are tightening their focus on outcomes, not processes. So we’ve set out exactly what strong communications delivery looks like, and how to build it. 

 

It’s a free, practical guide for utilities leaders. No sales pitch, just what’s working right now. 

Find out what NHS leaders really think

  • #No email required
  • #No data capture
  • #No questions asked
  • #No postage
  • #No waiting
Utilities white paper on Making Communications compliant
Download today
click here

It’s a 2026 survey of senior NHS leaders and CIOs, run by Restore Information Management with Health Tech News. It reveals what NHS organisations really think about digital transformation, including funding, leadership and legacy system barriers.

 

The results show that successful digitisation depends on how effectively information moves through the patient pathway – and that should be a prime focus as we takethe next step on the journey.

Communications that deliver
Practical guidance for better customer communications across the utilities sector.

Download the free guide

What’s inside the guide 

 

The guide is built on 25 years of delivering communications for the UK’s most regulated sectors. 

 

It covers five places communications infrastructure usually falls short. Manual processes. High costs. Compliance pressur

 

 

 

Built for the realities of utilities

  • Explore practical ways to improve customer communications, reduce complexity and create more efficient processes across the communications journey.
Utilities white paper on Making Communications compliant
Download today
click here
Outsourcing the capture process has removed the need for us to invest in a hardware and software capture infrastructure, along with skilled operatives. Also, given the non-routine nature of our capture requirements, coupled with potential sudden peaks in volumes, it is more cost effective for this to be handled by an off-site bureau with a scalable capacity.
Don McKinna Business Programme Director at AON Hewitt

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