Reliable communication solutions that keep UK Utility providers and their customers connected
Energy, water, and broadband providers face increasing pressure from regulators like Ofgem, Ofwat, and Ofcom to deliver accurate, timely, and accessible communications. Whilst customers navigate a cost-of-living crisis and soaring energy bills, making every interaction more important than ever.
At Restore Information Management, we help utility providers transform their customer communications. Our solutions help build trust, improve compliance, streamline operations, and enhance customer satisfaction.
We can help you deliver smarter communications
Multichannel communications are a smarter way for utilities to manage high‑volume customer communications, reducing the cost and complexity of handling everything in‑house.
By combining post, email, and SMS, you can streamline delivery and ease pressure on internal teams. Trigger‑based messaging ensures customers get the right information at the right time, helping reduce delays and inbound queries.
Accessibility is built in, with communications produced in line with Accessible Information Standards (AIS), including Braille, Easy Read, and text‑to‑speech. All communications, from bills to sensitive notices, are handled securely, with Cyber Essentials Plus and ISO accreditations ensuring compliance at every stage.
Find out moreDelivering real outcomes
Smarter, more efficient operations
Cut print and postage costs by up to 60% by automating high‑volume billing and customer communications – reducing manual effort, improving accuracy, and ensuring compliant delivery at scale.
Stay compliant with confidence
Deliver compliant customer communications aligned with Ofgem, Ofwat, and AIS. Ensuring clear, inclusive messaging and reducing regulatory risk at scale.
Secure and auditable by design
Protect sensitive customer data with robust security and full audit trails – supporting compliance, governance, and complete visibility across communications.
Improved customer experience
Provide clear, timely billing and service communications that reduce queries and disputes while strengthening customer trust in a regulated environment.
Modernise with minimal disruption
Integrate with legacy billing and CRM systems to enable modern communications, without costly or disruptive system change.
Lower environmental impact
Shift to digital‑first communications to reduce paper, waste, and carbon footprint while supporting ESG targets.
When your volume grows, your delivery doesn't slow down
85
Million
Physical communications
58
Million
Digital communications
180
Million
Mail items processed
250
Million
Items scanned
More control, less complexity
Accounts Payable can quickly become a bottleneck in utilities, with high invoice volumes and complex supplier processes putting pressure on finance teams.
Accounts Payable Automation helps you take control. By streamlining invoice capture and processing, you can reduce manual effort, cut errors, and gain clear visibility over payments and liabilities. Fewer disputes, fewer delays, and more time for your team to focus on higher‑value work.
Automation also brings consistency, with accurate data flowing through your systems and a clear audit trail in place, helping you stay compliant in a regulated environment. And there’s no need for disruption. APA integrates with existing ERP, billing, and finance systems, so you can improve efficiency without overhauling your infrastructure.
Find out moreWhy Utility companies choose Restore Information Management
Utility organisations choose Restore Information Management for our trusted secure, compliant communications, and solutions tailored to operational needs.We understand the pressures of the sector, from handling high-volume communications across projects and financial records to maintaining clear, efficient coordination among suppliers, customers, and distribution networks.
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