Diagnosing Healthcare Automation
Improving How Healthcare Communicates with Patients
Because Every Communication Matters
In a system under pressure, every communication with patients and staff must be precise, timely and accessible. Restore Information Management helps NHS Trusts modernise how they send letters, portal documents and AIS formats, reducing risk, cutting cost, and improving patient experience.
How Prism Can Support Your Trust
From your Trust’s perspective, Prism is a simple and cost-effective solution.
No direct integration required, simply direct files to the Prism virtual printer and Prism does the rest. It really is as easy as ‘pressing print’.
We can accommodate all systems and information formats to deliver documents in the format your patients prefer. Whether traditional mail, digitally, or accessible formats.
Contact UsOur NHS Experience
100+ Million Documents Annually Across NHS Clients
125+ Trusts with Hybrid Mail and Portal Integration
27 Years Experience in Communication Excellence
Common Communication Issues in Healthcare
Many Trusts still rely heavily on postal letters — inefficient, costly and prone to delays.
Some patients and staff require Accessible Information Standard (AIS) formats, which complicates bulk mail processes.
Portal or app-based delivery is growing — but integrating external systems, ensuring document security and automating fallback to print when needed is complex.
Lack of visibility, audit trails and continuity planning can cause failures or compliance breaches.
Clinical teams waste time chasing document access or waiting for letters to arrive.
How Restore Information Management Helps NHS Trusts Communicate Better
We deliver both digital and physical communications intelligently
Hybrid Mail as Your Communications Backbone
- Patient choice first: Documents are routed to email, portal or app depending on the patient’s personal requirements or preferences, where possible
- Distributed print & resilience: Multiple production sites reduce single points of failure and speed up delivery across regions
- End-to-end traceability: Every communication has full audit logs, status tracking and exception alerts
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Accessible Communications & AIS Compliance
We embed accessibility support into every communication:
Automatic formatting for large text, braille, audio, high contrast or simplified layout.
Rule-based application: e.g. if patient is registered with AIS, all communications are transformed into the correct format.
Multi-channel output: digital versions and physical versions are co-ordinated so recipients always receive communications in the right format.
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Why NHS Trusts Choose Restore Information Management
- Healthcare expertise: we understand NHS workflows, patient communication needs, and regulatory pressures
- Minimal IT strain: integration via APIs or simple batch interfaces, no heavy infrastructure overhaul
- Scalability and resilience: ability to scale volumes and divert load when needed
- Strong governance & compliance: designed for data security, audit, network resilience and continuity
- Committed partnership: support, training and continuous improvement
Success Story
Efficient and Rapid Hybrid Mail for NHS Trusts
We deliver both digital and physical communications intelligently:
Patient choice first: documents are routed to email, portal or app depending on the patient’s personal requirements or preferences, where possible
Distributed print & resilience: multiple production sites reduce single points of failure and speed up delivery across regions
End-to-end traceability: every communication has full audit logs, status tracking and exception alerts
Success StoryAccessible Communications & AIS Compliance
We embed accessibility support into every communication
Automatic Formatting
For large text, braille, audio, high contrast or simplified layout
Rule-Based Application
e.g. if patient is registered with AIS, all communications are forced into the correct format
Multi-Channel Output
Digital versions and physical versions co-ordinated so recipients always receive in the right format
3rd-Party Portal Uploads & Integration
Many NHS Trusts already use patient portals, apps or third-party systems, we can integrate with:
DrDoctor, PKB, Wellola, and more
EPR or clinical systems to push documents automatically
APIs or batch upload methods to deliver generated documents into your existing digital delivery paths
Fallback logic so if portal upload fails, the same document is queued for print and dispatch
Find Out MoreWhy You Should Choose Restore Information Management
Healthcare Expertise
We understand NHS workflows, patient communication needs, and regulatory pressures
Minimal IT Strain
No changes to your existing processes for a seamless transition without disruption
Strong Governance & Compliance
Designed for data security, audit, network resilience and continuity
Committed Partnership
Support, training and continuous improvement
Success Stories
Give our friendly team of experts a call on 0333 222 6390 or complete the form below.
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