Frequently Asked Questions

Here at Restore Datashred we want to make the shredding process as simple as possible for you so there is no need to remove any staples, paperclips, or small bulldog clips and if you really want to, you can place your lever arch files straight into the container.

All paper items such as books, magazines, newspapers, and any documentation that contains confidential data i.e., Names, addresses or identifiable markers can be placed into the sack or container. We kindly ask that any non-paper items (such as disks or ID badges) are stored separately so they can be processed accordingly. Please email Customer Hub who will be able to help you with any additional requirements.

We ask that all media items including disks, hard drives and electrical equipment are stored separately in easily identifiable containers, ready for the necessary destruction and recycling process. If this is the first time you have had any non-paper items to destroy, please speak to your Account Manager, our Customer Hub or one of our sales team for advice.

We provide a wide range of service options to suit your requirements. We currently offer our services (subject to location) from daily all the way to an ad hoc service. The most common services are weekly, fortnightly and monthly.

Most customers chose a regular service to ensure compliance with GDPR requirements. Please speak to the sales team on 0800 376 4422 for further information.

Collection notes are sent to an email address chosen by you prior to the collection taking place. Collection notes are also available through our online Customer Portal. If the person receiving these leaves, please inform our Customer Hub so we can update this for you.

Occasionally due to factors beyond our control a visit could be missed. We will do our very best to inform you as soon as we are aware of an issue. We will rebook at a convenient time. Please bear in mind that many of our Depots are able to offer early morning or out of hours collections, which may be more suitable to your working environment.

All of our Secure Collection Operatives will be in full Restore Datashred branded uniform with their ID badge. Should you require any specific information prior to the SCO attending site please contact your servicing depot.

You can download your service schedule for the next 12 months from our Customer Portal, or alternatively speak to our Customer Hub.

The time it will take to carry out a full collection will vary depending on the amount you are having collected and whether your service is being carried out on or off-site. For example, emptying 10 Consoles from around your offices should take around 20-30 minutes. We will try to advise where possible how long we estimate it will take.

We do not work bank holidays and the vast majority of our customer sites are also closed; your depot will organise an alternative date that falls either side of the bank holiday. Please be aware that Restore Datashred will be closed for the following bank holiday dates; Easter bank holiday, May bank holiday, August bank holiday, Christmas day & Boxing Day & New Year’s Day.

Customers with a contracted service have had their pricing based on the agreed visits per year and the visits built into our routing system. All contracted visits are chargeable.

We will always try to accommodate extra material on a scheduled visit depending on the volume to be collected. We ask that you provide us with details of extra material well in advance in order to make sure that any additional charges are added prior to the collection taking place.

We can help you with any additional requirements in addition to your scheduled service. This may be extra bins or self-seal bags. Please contact our Customer Hub who will be able to organise this for you.

Most customers will have a master key at site in order to access any secure receptacles, however if this is not the case please contact the Customer Hub and we can discuss the best way to retrieve the item.

Our Sales teams can set you up on a Direct Debit at the point of signing a new shredding contract with Restore Datashred. We offer this as standard to all customers where applicable but there may be instances where smaller jobs will need to be paid for in advance where a direct debit is not required. If you would to find out more about paying by direct debit please click here.

Restore Datshred offer this  payment facility as standard to all customers. Due to value of certain contracts and invoices, there may be instances where smaller jobs will need to be paid for in advance where a direct debit is not required. If you would to find out more about paying your invoiec online please click here.

We destroy any material required by our customers. Common items other than paper include old uniform; ID Cards; off Spec Products; Counterfeit Goods; Hard Drives; Laptops; Phones; CDs; DVDs; Memory Sticks; Redundant Pharmaceutical Packaging. Get in touch with us today to see if we an help your business.

We shred to standard sizes in line with BS EN 15713 security standards. To find out more information about the current shredding standards please speak with a member of the Restore Datashred team.

Restore Datashred shred to the new EN 15713:2023 Security standards which were introduced from April 2024. Previosuly, the standard was EN 15713:2009.

We have the capability to shred to all sizes of paper including to disintegration. Restore Datashred currently hold the accreditation for shredding to NPSA level. To find out more information please speak with a member of the Restore Datashred team.

We are able to offer a nationwide service for the destruction of hard drives, for both on-site and offsite shredding. Our newest MDX-3 on-site shredding vehicles are equipped to be able to shred both your paper records and hard drives in one visit.

Yes – We have a number of destruction routes available for clothing and uniform. To find out more information please speak with a member of the Restore Datashred team.

We can destroy or fully recycle any old WEEE items dependent on your requirements including:

Hard Disk Drives (HDDs), Solid State Drives (SSDs), Magnetic Tapes, Floppy Disks, CDs and DVDs, USB Flash Drives, Mobile Phones, Printers and Scanners, Circuit Boards.

To find out more information please speak with a member of the Restore Datashred team.

At Restore Datashred we have a zero to landfill policy; we will look at all materials and find the best way to reuse or recycle once the data from them has been fully destroyed.

Please contact our Customer Hub who will be able to put you in touch with an account manager.

We offer a range of sizes in our standard bins to suit all environments – BINS. Our secure bins range from 120 litres all the way up to 660 litres dependant on your requirements. Visit our products page to to find out more.Shredding cabinets and consoles

To find out how much our range of secure cabinets and bins can hold please click here.

We work with our customers individually to ascertain if a key is required when a bin is delivered, we ask for a contact name at site to take responsibility as the key holder. We do have a process for extra keys that are required- please contact the Customer Hub for details.

Our consoles come in a range of standard colours including Beech, White & Grey as standard but we can offer bespoke requirements, subject to quantity requirements. For further information regarding please speak with a member of the sales team on 0800 376 4422.

A sack should hold no more than 12.5kgs to ensure health and safety of both our staff and your staff. For further information on our shredding sacks please click here.

We offer a onetime use Shred box available as an alternative to sacks, however for larger purges we can supply high capacity wheeled containers or a secure 30 cubic metre enclosed container. Please speak with a member of the sales team for further information by calling 0800 376 4422.

We hold multiple accreditations required by both law and to ensure we can secure collect and shred confidential material. Find out more information by clicking here.

Yes, please request a copy from our Customer Hub

We are a fully GDPR compliant company. If you are a current customer of Restore Datashred this is fully explained in the terms and conditions of our newer Customer service agreement. For further information on the GDPR compliant services offered by Restore Datashred please speak with a member of the team by calling 0800 376 4422.

We operate 11 secure operating centres throughout the UK & Northern Ireland. We understand that our customers need support when it comes to servicing different locations therefore, we are fully operational to ensure that we handle all confidential material regardless of your location.

There are on occasions areas which we are unable to service are frequent as we would like due to parameters beyond our control. To find out more information or further information on the  please speak with a member of the team by calling 0800 376 4422.

Secure shredding is a crucial step in data security, ensuring your sensitive documents are completely destroyed and unrecoverable. However, to ensure a smooth and efficient service, all shredding services at Restore Datashred are facilitated by appointment only. To find out more information or further information on the  please speak with a member of the team by calling 0800 376 4422.

As part of our Planet Mark Net Zero campaign, we’ve proudly introduced electric vans and cars to our fleet! These eco-friendly vehicles significantly reduce carbon emissions and fuel consumption, aligning with our commitment to sustainability.

While our larger fleet vehicles currently utilise Euro 6 diesel engines, minimising near-term environmental impact, we’re continuously exploring ways to optimise our fleet for even greater sustainability. Our ultimate goal is to have a fleet perfectly suited to delivering exceptional service while prioritising environmental responsibility.

We run a total fleet of over 150 vans, LGVs and HGVs and company vehicles.

We currently hold ISO 9001; 14001, 27001 & 45001 as part of our Accreditations

All staff employed by Restore Datashred are vetted to BS7858 security as standard. Due to the nature of some of our collections we have many enhanced clearances including a Counter Terrorist Check and enhanced standard Security Check for specific sites. For further information on how we securely carry out vetting check on staff please click here

As standard you will get an annual Duty of Care package when you become a customer of Restore Datashred.

Yes – please email Customer Hub if you require a copy of this.