0800 376 4422
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Specialists in Paper, Media and Textile Destruction
11 shredding centres across the UK
100,000 tonnes of material shredded annually
Rated excellent on Trust pilot
Here at Restore Datashred we want to make the shredding process as simple as possible for you so there is no need to remove any staples, paperclips or small bulldog clips and if you really want to, you can place your lever arch files straight in to the container.
All paper items such as books, magazines, newspapers and any documentation that contains confidential data i.e. Names, addresses or identifiable markers can be placed into the sack or container. We kindly ask that any non-paper items (such as disks or ID badges) are stored separately so they can be processed accordingly. Please email Customer Service Team who will be able to help you with any additional requirements.
We ask that all media items including disks, hard drives and electrical equipment are stored separately in easily identifiable containers, ready for the necessary destruction and recycling process. If this is the first time you have had any non paper items to destroy please speak to your Account Manager, our Customer Service Team or one of our sales team for advice.
We provide a wide range of service options to suit your requirements. We currently offer our services (subject to location) from daily all the way to an ad hoc service. The most common services are weekly, fortnightly and four-weekly.
Collection notes are sent to an email address chosen by you prior to the collection taking place. Collection notes are also available through our online Customer Portal. If the person receiving these leaves, please inform our Customer Service Team so we can update our records.
Occasionally due to factors beyond our control a visit could be missed. We will do our very best to inform you as soon as we are aware of an issue. We will rebook at a convenient time. Please bear in mind that many of our Depots are able to offer early morning or out-of-hours collections, which may be more suitable to your working environment.
All of our Secure Collection Operatives will be in full Restore Datashred branded uniform with their ID badge. Should you require any specific information prior to the SCO attending site please contact your servicing depot.
You can download your service schedule for the next 12 months from our Customer Portal, or alternatively speak to our Customer Service Team
The time it will take to carry out a full collection will vary depending on the amount you are having collected and whether your service is being carried out on or off-site. For example, emptying 10 consoles from around your offices should take around 20-30 minutes. We will try to advise where possible how long we estimate it will take.
We do not work bank holidays and the vast majority of our Customer sites are also closed. Your local shredding depot will organise an alternative date that falls either side of the bank holiday.
Please be aware that Restore Datashred will be closed for the following bank holiday dates;
- Easter bank holiday
- May bank holiday
- August bank holiday
- Christmas day & Boxing day
- New Years day
Customers with a contracted service have had their pricing based on the agreed visits per year and the visits built into our routing system. All contracted visits are chargeable.
We will always try to accommodate extra material on a scheduled visit depending on the volume to be collected. We ask that you provide us with details of extra material well in advance in order to make sure that any additional charges are added prior to the collection taking place.
o We can help you with any additional requirements in addition to your scheduled service. This may be extra bins or self-seal bags. Please contact our Customer Service Team who will be able to organise this for you.
Most customers will have a master key at site in order to access any secure receptacles, however if this is not the case please contact the Customer Service Team and we can discuss the best way to retrieve the item.
Our sales teams can set you up on a Direct Debit at the point of signing a new shredding contract with Restore Datashred. We offer this as standard to all customers where applicable but there maybe instances where smaller jobs will need to be paid for in advance where a direct debit is not required.
You can also pay your invoices online with just one click by visiting Restore Datashred Online Payment Link.
Your Certificate of Destruction will be sent electronically once the documents have been destroyed. Certificates of Destruction are also available to download from the Customer Portal.
The destruction of all confidential material will take place within a maximum of one working day from arrival at our secure depot. All depots are fitted secure with CCTV, access control and alarms to ensure maximum security.
We can set up an automated monthly report to be emailed or you can download this report from your account on our Customer Portal.
Your environmental report forms part of our monthly collection report and will show you how many trees have not been felled, as well as the amount of energy and water saved, by using our services which routinely recycle nearly everything we shred. Your report is available on our Customer Portal.
Yes, we do. The customer portal is available so you can access all documentation relating to your account. If you need information on how to set this up, or information on re-setting your password, please contact our Customer Service Team.
All shredded paper is baled and 100% of it sent for recycling. We securely shredded and recycled 85,000 tonnes of confidential paper in 2021. Most of it is used to make products such as toilet paper, kitchen roll and tissue paper; some is used in a full closed loop to make 100% recycled office paper. Restore Datashred was proud to be named Paper Recycling Business of the Year 2020 by Letsrecycle.com.
At Restore Datashred we have a zero to landfill policy; we will look at all materials and find the best way to reuse or recycle once the data from them has been fully destroyed.
Please contact our Customer Service Team who will be able to put you in touch with your account manager.
Please contact your main contact at the earliest possible point. We will do our best to help retrieve anything given to us by mistake but we cant guarantee that it hasn’t already been shredded.
We destroy any material required by our customers. Common items other than paper include Old uniform; ID Cards; off Spec Products; Counterfeit Goods; Hard Drives; Laptops; Phones; CDs; DVDs; Memory Sticks; Redundant Pharmaceutical Packaging.
We shred to standard sizes inline with BS EN 15713 security standards. To find out more information about the current shredding standards please speak with a member of the Restore Datashred team.
DIN levels are a German national shred standard often associated with office shredders which is superseded by the European standard of EN15713. Our shredding machines are capable of shredding up to 10 tonnes of paper per hour at our depots and 2 tonnes per hour in our On site shredding lorries.
For the latest information on BS EN 15713 shredding sizes please click here
We shred to the EN15713 Security standards.
We have the capability to shred to all sizes of paper including to disintegration. Restore Datashred currently hold the accreditation for shredding to CPNI level.
To find out more information about our ability to shred to CPNI level please clear here or speak with a member of the Restore Datashred team.
We are able to offer a nationwide service for the destruction of hard drives, for both on-site and off site shredding. Our newest MDX-3 on-site shredding vehicles are equipped to be able to shred both your paper records and hard drives in one visit.
Yes – We have a number of destruction routes available for clothing and uniform please speak to your Sales person or Account manager for pricing and further information.
We can destroy or fully recycle any old WEEE items dependent on your requirements.
We offer a range of sizes in our standard bins to suit all environments – BINS
Our secure bins range from 120 litres all the way up to 660 litres dependant on your requirements.
To find out how much our range of secure cabinets and bins can hold please click here.
We work with our customers individually to ascertain if a key is required when a bin is delivered, we ask for a contact name at site to take responsibility as the key holder. We do have a process for extra keys that are required- please contact the Customer Hub for details.
Our consoles come in a range of standard colours including Beech, White & Grey as standard but we can offer bespoke requirements, subject to quantity requirements.
For further information regarding please speak with a member of the sales team on 0800 376 4422.
As standard we provide self seal paper sacks for our shredding service as these are the most environmentally friendly, these have been heavily tested for strength and security. We do still offer hessian sacks on request.
If you would like to order more shredding sacks please call 0800 376 4422 or speak with your local servicing depot.
A sack should hold no more than 12.5kgs to ensure health and safety of both our staff and your staff. For further information on our shredding sacks please click here.
We offer a one time use Shredbox available as an alternative to sacks, however for larger purges we can supply high capacity wheeled containers or a secure 30 cubic metre enclosed container. Please speak with a member of the sales team for further information by calling 0800 376 4422.
We hold multiple accreditations required by both law and to ensure we can secure collect and shred confidential material.
These accreditations include;
- ISO9001, ISO14001, IS27001
- Cyber Essentials Plus
- CHAS
- FORS Bronze
- UKSSA (United Kingdom Secure Shredding Association)
- NAID (The National Association for Information Destruction)
- BSIA (British Security Industry Association)
- Licensed by the Environment Agency and SEPA
- Registered by the ICO (Information Commissioners Office)
- Gold fleet status – Masternaut
- Northern Ireland Environment Agency
- The Chartered Institution of Wastes Management (CIWM)
- NHS SBS approved framework supplier
Yes, please request a copy from our Customer Hub
We are a fully GDPR compliant company. If you are a current customer of Restore Datashred this is fully explained in the terms and conditions of our newer Customer service agreements
For further information on the GDPR compliant services offered by Restore Datashred please speak with a member of the team by calling 0800 376 4422.
We operate 11 secure shredding depot Locations throughout the UK & Northern Ireland. We understand that our customers need support when it comes to servicing different locations therefore we are fully operational to ensure that we handle all confidential material regardless of your location.
There are on occasions areas which we are unable to service are frequent as we would like due to parameters beyond our control. To find out more information please speak with your local shredding depot.
Due to the current Covid-19 pandemic, we are currently unable to offer this service to clients. You can book an appointment with your Salesperson/Account manager who will be able to assist you further with the different destruction methods that we can offer your business.
We have a keen interest in reducing carbon emissions and fuel consumption, road safety, and maintaining customer service excellence. All large fleet vehicles operate Euro 6 diesel engines helping to further reduce the impact we have on the environment in the near future, this will delivery a fleet which is optimised to the best suitable capacity in order to fulfil the role of providing service delivery excellence.
We run a total fleet of over 170 vans, LGVs and HGVs.
We currently hold ISO 9001; 14001 & 27001 as part of our Accreditations
All staff employed by Restore Datashred are vetted to BS7858 security as standard.
Due to the nature of some of our collections we have many enhanced clearance including a Counter Terrorist Check and enhanced standard Security Check for specific sites.
For further information on how we securely carry out vetting check on staff please click here
As standard you will get an annual Duty of Care package when you become a customer of Restore Datashred.
Yes - please email Customer Hub if you require a copy of this.