You can place most paper-based materials into your confidential waste sack, console, or shredding container without any preparation.

Accepted items include:

• Confidential documents and paperwork
• Files and folders, including lever arch files
• Books
• Magazines
• Newspapers
• Documents containing personal or sensitive information, such as names, addresses, account details, or other identifiable data

There is no need to remove staples, paper clips, or small bulldog clips before disposal, as these can be processed as part of the secure shredding service.

Please keep non-paper items separate from your paper waste. This includes items such as:

• CDs and DVDs
• Hard drives and other electronic media
• USB drives and memory devices
• ID cards and security badges

These materials require specialist destruction processes and should not be placed in paper shredding containers.

If you need to securely dispose of non-paper media or have additional destruction requirements, please contact our Customer Service team for advice and assistance.

All media and electronic items should be stored separately from paper waste in clearly labelled containers, ready for secure destruction and recycling.

This includes:

• Hard drives
• CDs and DVDs
• USB drives and memory sticks
• Backup tapes
• Mobile phones
• Laptops and computers
• Other electronic devices and data-bearing media

Because these materials require specialist destruction and recycling processes, they should not be placed in confidential waste sacks, consoles, or paper shredding containers.

If this is your first time arranging the destruction of hard drives, electronic equipment, or other non-paper media, our team can help. Please contact your Account Manager, Customer Service team, or sales representative for advice on the most appropriate secure destruction service for your requirements.

We offer flexible confidential waste collection and secure shredding services to suit a wide range of business requirements. Collection frequencies may vary by location and can be tailored to your needs.

Available service options include:

• Daily collections
• Weekly collections
• Fortnightly collections
• Monthly collections
• Ad hoc or one-off collections

Many organisations choose a regular collection schedule to support ongoing compliance with data protection and GDPR requirements, helping to ensure confidential information is disposed of securely and consistently.

If you are unsure which collection frequency is right for your organisation, our team can help assess your requirements and recommend the most suitable service option. Contact our sales team for further information.

Collection notes are sent electronically to the email address registered on your account. They are also available to view and download through our online Customer Portal.

These records provide confirmation of your confidential waste collection and can be accessed whenever you need them for administrative, compliance, or audit purposes.

If the person responsible for receiving collection notes leaves your organisation or their contact details change, please notify our Customer Service team as soon as possible. This will help ensure that important service updates and collection documentation continue to be delivered to the correct recipient.

While we make every effort to complete collections as scheduled, there may occasionally be circumstances beyond our control that result in a missed visit.

If a collection is affected, we will notify you as soon as possible and work with you to arrange an alternative collection date and time that minimises disruption to your business.

To provide greater flexibility, many of our depots can offer alternative collection arrangements, including:

• Early morning collections
• Out-of-hours collections
• Rescheduled visits at a mutually convenient time

Our priority is to ensure your confidential waste is collected and securely managed with as little disruption as possible.

All Restore Datashred Secure Collection Operatives (SCOs) wear a full company-branded uniform and carry an official identification badge when attending customer sites.

This helps ensure that authorised personnel can be easily identified before confidential waste, documents, or media are collected for secure destruction.

If you require additional information about a scheduled collection or would like to verify details before an operative arrives on site, please contact your local servicing depot for assistance.

You can download your service schedule for the next 12 months from our Customer Portal, or alternatively speak to our Customer Sevice team.

The time required to complete a confidential waste collection will vary depending on several factors, including:

• The volume of material being collected
• The number of consoles, bins, or containers being serviced
• Site access and collection logistics
• Whether the service is carried out on-site or off-site

Most collections are completed quickly and efficiently, although larger collections or sites with multiple collection points may require additional time.

Where possible, we will provide an estimated collection duration in advance so you can plan accordingly and minimise disruption to your business operations.

Restore Datashred does not operate on bank holidays. If your scheduled confidential waste collection falls on a bank holiday, your local depot will arrange an alternative collection date.

In most cases, collections are rescheduled to take place either before or after the bank holiday to help ensure continuity of service and minimise disruption to your organisation.

If your collection schedule is affected, we will communicate any changes in advance wherever possible. For specific information about an upcoming collection, please contact our Customer Service team or your local depot.

Please note that service availability may vary during public holiday periods, including Easter, May bank holidays, August bank holidays, Christmas, Boxing Day, and New Year’s Day.

Customers with a contracted service are charged based on the agreed collection frequency and the number of scheduled visits included in their service agreement.

Collection routes and service schedules are planned in advance, with visits allocated and built into our operational routing system. As a result, all scheduled contracted collections are chargeable, regardless of the volume of confidential waste available for collection at the time of the visit.

If your disposal requirements have changed or you would like to review your collection frequency, please contact our Customer Service team to discuss the most suitable service arrangement for your organisation.

Yes, we will always try to accommodate additional confidential waste, documents, or media during a scheduled collection, subject to the volume of material and available collection capacity.

To help us plan your collection efficiently, please notify us as far in advance as possible if you expect to have extra material for destruction. This allows us to:

• Assess the additional volume to be collected
• Allocate the appropriate resources and vehicle capacity
• Confirm whether any additional charges will apply
• Ensure collection details are updated before the scheduled visit

Providing advance notice helps us deliver a smooth and efficient service while ensuring any additional charges are agreed and processed before collection takes place.

If you are unsure whether your additional material can be included, please contact our Customer Service team for advice.

es, we can provide additional products and services to support your confidential waste and secure shredding requirements alongside your existing collection service.

Additional items may include:

• Confidential waste bins and consoles
• Self-seal shredding sacks
• Additional collection containers
• Replacement or supplementary storage solutions
• Other secure disposal products, subject to availability

If you require extra supplies or have additional service requirements, please contact our Customer Service team. They will be able to recommend the most suitable options and arrange delivery as required.

Most customers have a master key on site to access their secure consoles, bins, or confidential waste containers when required.

If you do not have access to a master key or need assistance retrieving an item from a locked container, please contact our Customer Service team. We will discuss the available options and advise on the most appropriate way to access the container while maintaining the security of its contents.

To help us assist you as quickly as possible, please provide details of the container location and the nature of your request when you get in touch.

Our Sales teams can set you up on a Direct Debit at the point of signing a new shredding contract with Restore Datashred. We offer this as standard to all customers where applicable but there may be instances where smaller jobs will need to be paid for in advance where a direct debit is not required. Find out more about paying by direct debit.

Restore Datashred offer this payment facility as standard to all customers. Due to value of certain contracts and invoices, there may be instances where smaller jobs will need to be paid for in advance where a direct debit is not required. Find out more about paying your invoice online.

Restore Datashred provides secure destruction services for a wide range of confidential materials, products, and data-bearing media to help organisations protect sensitive information, intellectual property, and brand reputation.

We can securely destroy a variety of items, including:

• Confidential paper documents
• Hard drives and other data storage devices
• Laptops and computers
• Mobile phones and tablets
• USB memory sticks
• CDs and DVDs
• ID cards and security passes
• Branded uniforms and workwear
• Off-specification products
• Counterfeit goods
• Redundant pharmaceutical packaging
• Other confidential or branded materials requiring secure destruction

If you are unsure whether we can securely destroy a particular item, please contact our sales team. We will advise on the most appropriate secure destruction and recycling solution for your business.

Restore Datashred securely destroys confidential materials in accordance with the requirements of BS EN 15713, the recognised standard for the secure destruction of confidential material.

Our shredding processes are designed to meet the appropriate security requirements for confidential documents and sensitive information, helping organisations support their data protection and information security obligations.

If you have specific security requirements or would like more information about our shredding standards, security levels, or destruction processes, please contact a member of the Restore Datashred team.

Restore Datashred carries out secure destruction in accordance with EN 15713:2023, the latest European standard for the secure destruction of confidential material.

EN 15713:2023 replaced the previous EN 15713:2009 standard and came into effect in April 2024. The updated standard sets out best practice for the secure collection, transportation, handling, destruction, and recycling of confidential materials.

By operating in line with EN 15713:2023, Restore Datashred helps organisations securely dispose of confidential information while supporting data protection and information security requirements.

If you would like to learn more about EN 15713:2023 or how our secure destruction processes meet the latest industry standards, please contact a member of the Restore Datashred team.

Restore Datashred provides high-security shredding services, including paper shredding to a range of security levels and paper disintegration for organisations with enhanced security requirements.

We are accredited to provide shredding that meets National Protective Security Authority (NPSA) requirements, making our services suitable for organisations that require the highest levels of information security and confidential document destruction.

Whether you need standard confidential document shredding or specialist high-security destruction, we can recommend the most appropriate destruction method based on your security and compliance requirements.

For more information about our high-security shredding capabilities, paper shredding services, or NPSA-accredited destruction, please contact a member of the Restore Datashred team.

Restore Datashred offers on-site hard drive destruction, allowing hard drives to be securely destroyed at your premises where this service is available.

On-site hard drive destruction provides immediate physical destruction of data-bearing devices, helping organisations maintain security and chain of custody throughout the destruction process.

This service is suitable for businesses that require secure disposal of hard drives containing confidential, personal, or commercially sensitive information.

If you require on-site hard drive destruction or would like to check availability in your area, please contact our team to discuss your requirements.

We provide secure destruction services for clothing, uniforms, and other branded textiles to help organisations protect their brand, identity, and confidential assets.

We offer a range of secure destruction solutions for items such as:

• Company uniforms and workwear
• Branded clothing
• PPE and protective clothing
• Obsolete or redundant stock
• Other textiles requiring secure disposal

Our team will recommend the most appropriate destruction method based on the type of material and your organisation’s security requirements.

If you would like to arrange the secure destruction of clothing or uniforms, or discuss your specific requirements, please contact a member of the Restore Datashred team.

Restore Datashred provides secure destruction and recycling services for a wide range of Waste Electrical and Electronic Equipment (WEEE), helping organisations dispose of electronic devices and data-bearing media safely and responsibly.

Hard Disk Drives (HDDs), Solid State Drives (SSDs), Magnetic Tapes, Floppy Disks, CDs and DVDs, USB Flash Drives, Mobile Phones, Printers and Scanners, Circuit Boards.

Depending on your requirements, we can provide secure physical destruction, environmentally responsible recycling, or a combination of both to help protect confidential information and support your sustainability objectives.

If you are unsure whether we can process a particular electronic device or WEEE item, please contact a member of the Restore Datashred team for advice.

Restore Datashred operates a zero-to-landfill policy, where possible. Once confidential information or data has been securely destroyed, we assess materials to determine the most appropriate reuse or recycling solution.

Wherever possible, materials are recovered and recycled to minimise environmental impact and support the circular economy. This applies to both paper and many electronic or non-paper materials, depending on the type of item and the available recycling processes.

Our approach helps organisations securely dispose of confidential materials while supporting their sustainability and environmental objectives.

If you would like to learn more about our recycling processes or how specific materials are handled after destruction, please get in touch with a member of the Restore Datashred team.

If you would like to speak to your Account Manager, please contact our Sales team. They will be able to connect you with the appropriate Account Manager or arrange for them to contact you.

Whether you have questions about your existing service, would like to review your account, or need advice on additional secure shredding or confidential waste services, our team will ensure your enquiry is directed to the right person.

Restore Datashred offers a range of secure confidential waste bins, cabinets, and addtional products to suit organisations of all sizes and working environments.

Our secure waste bins are available in capacities ranging from 120 litres to 660 litres, helping businesses choose the most appropriate solution for their volume of confidential waste and available space.

We also supply secure shredding cabinets and consoles designed for offices, shared workspaces, and other commercial environments, providing a convenient and secure way to store confidential documents before collection.

To explore the full range of confidential waste bins, shredding cabinets, please visit our Products page. If you’re unsure which option is right for your organisation, our team will be happy to recommend the most suitable solution.

Restore Datashred offers a range of secure confidential waste bins, cabinets designed to suit different workplaces and volumes of confidential waste.

Our standard secure bins are available in capacities from 120 litres to 660 litres, while our secure consoles and cabinets are available in a variety of sizes to meet the needs of offices, schools, healthcare organisations, and commercial premises.

The right container for your organisation will depend on factors such as:

• The volume of confidential waste you generate
• Your collection frequency
• Available office or storage space
• Your operational and security requirements

If you’re unsure which confidential waste bin, cabinet, or console is most suitable, our team can recommend the best solution based on your requirements.

To find out how much our range of secure cabinets and bins can hold please visit this page about our confidential shredding bins.

Where appropriate, Restore Datashred can provide a key when your confidential waste bin or console is delivered. Before installation, we will work with you to determine whether a key is required for your service.

If a key is issued, we ask you to nominate a member of your organisation to act as the designated key holder. This helps ensure secure access to the container while maintaining the security of your confidential waste.

If you require an additional or replacement key, you can submit a request using our online Customer Service form by selecting ‘Request a Key’ from the dropdown menu. Our Customer Service team will arrange the most appropriate solution for your site.

Restore Datashred’s confidential waste consoles are available in a range of standard finishes to complement different office environments, including:

• Beech
• White
• Grey

For organisations with specific design or branding requirements, bespoke colours and finishes may also be available, subject to minimum order quantities.

If you would like to discuss custom console options or find the most suitable confidential waste solution for your workplace, please speak our sales team.

For health and safety reasons, each confidential shredding sack should contain no more than 12.5 kg of material.

Keeping within this weight limit helps protect both your staff and our Secure Collection Operatives by ensuring sacks can be handled and transported safely during collection.

To get the best use from your shredding sacks:

• Do not exceed 12.5 kg per sack.
• Fill sacks with paper-based confidential waste unless advised otherwise.
• Ensure sacks are securely sealed before collection.

For more information about our secure shredding sacks, including their dimensions and recommended use, please visit our Secure Shredding Sacks page.

Restore Datashred offers a range of secure collection solutions for both small and large volumes of confidential waste.

Depending on the size of your project, we can provide:

• Shred Boxes – ideal for one-off document disposal and smaller quantities of confidential waste.
• Secure shredding sacks – suitable for regular or occasional document destruction.
  High-capacity wheeled containers – designed for larger office clearances and ongoing high-volume collections.
• 30-cubic-metre secure enclosed containers – ideal for archive clearances, office relocations, and large-scale confidential waste disposal projects.

Whether you’re carrying out an office move, records management project, archive clear-out, or one-off document purge, our team can recommend the most appropriate secure collection solution for your requirements.

For advice on the best option for your organisation, please contact our sales team.

Restore Datashred holds a range of industry accreditations and certifications that demonstrate our commitment to the secure collection, transportation, destruction, and recycling of confidential materials.

Our accreditations help ensure our services meet recognised standards for:

• Secure information destruction
• Data protection and information security
• Quality management
• Environmental management
• Health and safety
• Legal and regulatory compliance

These certifications provide customers with confidence that their confidential documents, data-bearing media, and other sensitive materials are handled and destroyed in accordance with recognised industry best practices.

To view our full list of accreditations, certifications, and compliance standards, please visit our our accreditations page.

If you require a copy of Restore Datashred’s Waste Carrier Licence, please contact our Customer Service team, who will be happy to provide it.

You may need a copy of our Waste Carrier Licence for supplier due diligence, compliance checks, audits, or procurement requirements. Our team can provide the latest version on request.

Yes. Restore Datashred operates in accordance with UK GDPR and data protection legislation, helping organisations securely collect, transport, and destroy confidential information.

Our confidential waste and secure destruction services are designed to support your organisation’s data protection obligations by ensuring confidential documents and data-bearing materials are handled securely throughout the destruction process.

If you are an existing customer, further information about our data protection responsibilities and service commitments can be found in your Customer Service Agreement and Terms and Conditions.

If you would like to learn more about how our secure destruction services can support your GDPR and data protection requirements, please contact our team.

Restore Datashred provides secure confidential waste collection and destruction services throughout the UK and Northern Ireland, supported by a network of secure operating centres.

We work with organisations of all sizes, including businesses with single or multiple locations, to deliver consistent and secure document destruction and confidential waste management services.

While we aim to provide nationwide coverage, collection frequency and service availability may vary in some locations due to operational or logistical considerations.

If you would like to check service availability in your area or discuss your collection requirements, please contact our team. We will be happy to confirm the services available at your location and recommend the most suitable solution.

Yes, visits to our secure destruction centres can be arranged by appointment only.

To maintain the security of confidential materials, protect customer information, and ensure the safe operation of our facilities, we are unable to accommodate unplanned or walk-in visits.

If you would like to arrange a visit, discuss your secure destruction requirements, or learn more about our services, please contact our team on 0800 376 4422. We will be happy to discuss your requirements and arrange an appointment where appropriate.

Sustainability is an important part of Restore Datashred’s operations, and we are continually investing in ways to reduce the environmental impact of our collection services.

As part of our Net Zero commitment, we have introduced electric cars and vans into our fleet to help reduce carbon emissions and fuel consumption.

Our wider fleet of more than 190 vehicles, including vans, light goods vehicles (LGVs), heavy goods vehicles (HGVs), and company cars, is continually reviewed to improve efficiency and reduce emissions. Where electric vehicles are not yet suitable for operational requirements, we use Euro 6-compliant vehicles to help minimise environmental impact while maintaining reliable nationwide service.

We remain committed to developing a fleet that supports both exceptional customer service and our long-term sustainability goals.

Restore Datashred is committed to improving the environmental performance of its vehicle fleet and continually invests in lower-emission transport solutions.

As part of Restore plc, we are:

• Introducing electric vehicles into our fleet where operationally appropriate.
• Using Hydrotreated Vegetable Oil (HVO) to power suitable vehicles, helping to reduce greenhouse gas emissions compared with conventional diesel.
• Transitioning more vehicles to alternative fuels where appropriate.
• Operating Euro 6-compliant vehicles where electric or HVO alternatives are not yet practical, helping to improve fuel efficiency and reduce emissions.
• Certified by Planet Mark, recognising our commitment to measuring and reducing our carbon footprint and continually improving our environmental performance.

By continually reviewing and modernising our fleet, we aim to reduce our environmental impact while continuing to deliver reliable, secure confidential waste collection and destruction services across the UK.

Restore Datashred is certified to the following internationally recognised ISO standards:

ISO 9001 – Quality Management
ISO 14001 – Environmental Management
ISO 27001 – Information Security Management
ISO 45001 – Occupational Health and Safety Management

These certifications demonstrate our commitment to delivering high-quality secure destruction services, protecting confidential information, reducing our environmental impact, and maintaining safe working practices across our operations.

To learn more about our ISO certifications and other accreditations, please visit our accreditations page.

All Restore Datashred employees are security vetted to BS 7858:2019, the recognised British Standard for the screening of individuals working in secure environments.

Because we handle confidential information and operate in high-security environments, many of our employees also hold enhanced security clearances where required. These include additional background checks, such as Counter Terrorist Check (CTC) and Security Check (SC) clearance, enabling them to work at sites with higher security requirements.

Our robust employee vetting process helps ensure that confidential documents, data-bearing media, and other sensitive materials are handled by trusted, appropriately screened personnel.

To learn more about our employee screening process and security vetting standards, please visit get in touch with our compliance team.

When you become a Restore Datashred customer, you will receive an annual Duty of Care documentation pack as standard.

Your Duty of Care documentation helps demonstrate that your confidential waste is being managed and disposed of in accordance with relevant waste management and environmental legislation. It also provides supporting records that may be required for compliance, audits, or internal governance.

If you have any questions about your Duty of Care documentation or require additional copies, please contact our Customer Service team, who will be happy to assist.

Yes. Restore Datashred, as part of Restore plc, is committed to preventing modern slavery and human trafficking in all areas of its business and supply chain. We support the principles of the Modern Slavery Act 2015 and take steps to identify, assess, and reduce the risk of modern slavery across our operations.

Our approach includes maintaining responsible business practices, carrying out appropriate supplier due diligence, promoting ethical standards, and ensuring our employees understand their responsibilities through relevant policies and training.

You can read our latest Modern Slavery Statement here: Restore Group Modern Slavery Statement 2025.