Restore Digital provided Everyday Loans with a secure EDM platform in which to store any digital client data and an archive scanning project was completed and multiple files were securely loaded to the DocuWare EDM system.
Sector: Finance
Everyday Loans is committed to professional, responsible lending and pride themselves in being trustworthy and straightforward with customers applying online. Clients receive a conditional offer in minutes, and then finalising the loan in person at one of their 75 branches across the country.
Challenge
Everyday Loans are the forefront of online lending and customer service, and like most organisations they are implementing a digital transformation strategy. Part of this is to work paper-lite and as environmentally neutral as possible.
A large volume of loan files resides within the estate, to accomplish a better working practice, which in turn better serve their clients, it was decided that the paper files should be converted into digital images.
This would free up space within their offices, allow for fast access from any location and to quick serve the customer by having any historic documentation ready to hand by the click of a button.
Everyday Loans need a company that could organise a collection schedule within a short window of time and process 1000’s of files across multiple locations simultaneously. This organisation had to be able to transport, scan, and securely destroy the documentation with the same organisation, completing cradle-to-grave digital transformation under one roof.
Solution
Everyday Loans needed their physical loan files uplifted and transported from every single high street site within a short period of time. These would then be prepared, converted into digital images and uploaded into a secure system. There was only one organisation that can provide this level of service in such tight timescales.
The Experience
Restore Digital are designed to rapidly react to our customer’s needs, with a fleet of vehicles operating from strategic hubs and dedicated digital operations that run down the spine of the UK. There isn’t another provider that can react to a task as fast as the Restore Group when it comes to Document Management. Within a three-month window all files were secure collected, transported, scanned and uploaded to the EDM system DocuWare by the Restore Digital team.
Everyday Loans have engaged with Restore Digital to provide document collection and scanning services for a business critical project. The project team understood our complex collection requirements and managed our delays to help and support us to deliver on time. Restore are a great company to work with, the teams are experienced and always professional.
Olga McMahon | Field Assurance Officer
Key Facts
- 75 Locations digitised
- 21,723 Agreements
- 1,000,000+ Sheets of paper