Removing manual bottlenecks across Caswells Group’s communications process

Executive Summary

• Caswells Group was spending significant time manually processing supplier invoices and reconciling statements.
• Manual processes created delays, errors and duplicated effort, particularly during busy periods.
• Restore Information Management implemented Purchase Ledger Automation and Statement Reconciliation tools to digitise and simplify AP workflows.
• Caswells Group saved over 30 hours per week across the finance team by automating invoice processing and statement reconciliation.
• The solution improved accuracy, visibility, supplier communication and employee productivity.

The challenge: manual invoice processing and reconciliation were creating bottlenecks 

Before working with Restore Information Management, Caswells Group relied on mostly manual accounts payable processes. The accounts team frequently chased discrepancies across departments and suppliers, which led to delays, errors and duplicated effort. 

As workload increased, those manual processes became a barrier to efficient finance operations. Caswells Group needed to reduce manual effort, improve visibility and make invoice processing and statement reconciliation more reliable. 

The solution: flexible automation for AP workflows 

Caswells Group chose Restore Information Management’s Purchase Ledger Automation and Statement Reconciliation tools because of their flexibility, tailored approach and ease of implementation. 

Supported by Restore Information Management’s knowledgeable team, the solution digitised and simplified AP workflows. It reduced the need for manual intervention while giving the finance team more reliable information and stronger control over accounts payable processes. 

The results: time saved, better control and stronger supplier relationships 

The automation delivered clear operational benefits. Caswells Group saved over 30 hours per week across the finance team by automating invoice processing and statement reconciliation. 

The solution also reduced errors and duplication, improved data reliability and gave finance leaders enhanced insight and control over accounts payable activity. Timelier and more consistent communication helped strengthen supplier relationships. 

By reducing routine manual tasks, the finance team could focus on higher-value activities, supporting stronger morale, effectiveness and productivity. 

The impact:

• 30+ hours saved per week across the finance team
• Invoice processing and statement reconciliation automated
• Manual errors and duplicated effort reduced
• Accounts payable visibility and control improved
• Supplier communications made more timely and consistent
• Finance staff freed to focus on higher-value activities

Making finance workflows work harder 

Manual finance communication processes can create delays, reduce visibility and take teams away from more valuable work. Caswells Group shows how the right automation approach can make accounts payable workflows faster, clearer and easier to control. 

Just like Caswells Group, your organisation can use automation to reduce manual bottlenecks, improve accuracy and create more predictable finance operations. 

If invoice processing or statement reconciliation is taking time away from your team, get in touch. We’ll help you explore a simpler, more scalable way forward.