An Outbound Mailroom that helps your communication land better

Why does communicating with your customers cost so much time and money?

Bulky printers that raise your blood pressure higher than the engineer’s bill every time the paper jams again or the print-outs are smudged.

Hours spent stuffing envelopes, knowing one slip brings trouble skipping up your front path because something ended up in the wrong envelope.

Another head vs desk moment as you try to coordinate all this with an email or SMS provider but another message has been sent at the wrong time.

Our Outbound Mailroom has figured out how to solve these problems.

Delivering for 25 years

We’ve seen what works and what doesn’t. So when you tell us what you want to do, we can tell you what will get it done.

Our expert advice has helped hundreds of our customers send letters, emails, SMS, or the sort of multichannel combo that helps their communications land better.

And we’ve had 25 years to build the most effective, efficient, and intelligent systems and processes in the market. So using our Outbound Mailroom can save you time and money without compromising quality.

High quality, low costs

A carefully balanced blend of clever clogs brains and intelligent machines means you can save time and money without compromise.

Clever brains feed intelligent machines. Your dedicated account manager crafts the perfect communications strategy to achieve your goals. Our systems execute a personalised, automated workflow that triggers messages for the right person at the right time.

High speeds meet higher expectations. Our printers can pump out 21 million letters a month, and our eagle-eyed staff inspect every one to make sure they’re pristine and perfect.

Error? Does not compute. As automated insertion machines stuff 26,000 letters an hour, they continually scan the barcodes we print on every sheet, envelope, and insert to make sure nothing ends up in the wrong envelope. Our production teams handle any letters the machines can’t, scanning the barcodes too.

In short, we’ve done everything we can to give you the best of both worlds: high quality, low costs

How does it work?

Your data, your way

Send us your customer data in whatever format you like. Word Document or delimited text file, PDF or XML, PostScript or HTML. You could send it by morse code if you want; our systems can handle any format you can dream of.

Checks

We check we have everything we need. This involves validating and deduplicating the data, ensuring format translations are in place for AIS, and that every message will fit into the workflow we designed to meet your requirements.

Production

We’ll intelligently route your letters to the production facility nearest their ultimate destinations (reducing delivery emissions). With no minimum volume requirements, we’ll happily print 10 letters for you one month, 10,000 the next. Whatever you need.

Delivery

We sort and prepare your letters ready for our delivery partners. Our preparation is so thorough they give us a discount, lowering your costs further. Any returns are securely shredded on site to keep any confidential information safe as very secure houses.

Reporting

We’ll report back on what you’ve sent, when, how, and if there were any delivery issues. Your dedicated account manager works through the reports with you, highlighting opportunities to make your next communication even better.