Secure Document Storage Services
Document storage solutions to protect vital records and support regulatory compliance
Many industries face strict requirements around which paper records must be retained and for how long. Restore Information Management provides secure off-site document storage designed to protect physical records, maintain compliance, and enable fast retrieval when information is needed. Records can be delivered the same day from a secure facility, supporting operational continuity without relying on on-site storage.
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Our end-to-end process for storing paper records
Planning
We’ll work with you to create a bespoke document storage plan based on your requirements, including record volume, document type and access frequency. Once confirmed, records are securely packaged in barcoded boxes so each item can be tracked through collection, storage and retrieval.
Ordering & Collection
You can use the Web Portal to request collections or order deliveries. Deliveries operate seven days a week, with same-day and next-day options available depending on urgency and service level requirements.
Secure Storage
Documents are transported securely and checked on arrival, supported by a documented chain of custody at every stage. Storage facilities are climate-controlled and monitored with 24/7 surveillance to protect records and maintain controlled access.
Digital Integration & Support
Our digital tools make it easy to track, manage and request documents online. Through the portal, you can monitor records, support audits, run reports and manage retention policies. And when records reach the end of their retention period, secure shredding can be arranged quickly and easily.
Why Choose Our Secure Document Storage Solution?
As one of the UK’s leading document storage and retrieval providers, Restore Information Management supports organisations store, manage and access their information securely and efficiently. Our services are designed to simplify governance, make retrieval straightforward and reduce the operational burden of managing records.
Here’s what sets our document storage services apart:
Get a handle on where records are at the touch of a button. Our Web Portal provides secure access to stored records, supporting retrieval requests, tracking and inventory visibility.
Get peace of mind that regulators and customers are satisfied. Our services support compliance with GDPR, ISO 27001 and industry-specific requirements, with staff trained in secure handling, retention policies and data protection.
We are fully flexible. Our services include active storage for regularly accessed records, archive storage for long-term retention, and Scan on Demand for records that need rapid digital access without scanning entire libraries upfront.
Protect your documents with secure off-site storage
By housing records in a secure facility away from your primary site, organisations reduce exposure to local risks such as fire, flooding, theft, or building access disruption.
Records are securely transported into off-site storage with a documented chain of custody. While records are stored, teams can track, manage and request retrieval or scanning through online portal access.
Off-site storage also supports business continuity. If your office is compromised, your records remain safe, accessible, and fully compliant with industry regulations.
This peace of mind means teams can focus on operations, knowing your documents are protected in the most secure environment possible.
Our secure document storage facilities
You’re never more than two hours away from your Restore Information Management site, each supported by extensive security controls designed to keep records protected and retrievable. Our Physical Security Operations Centre (P-SOC) operates across 50 locations, supporting consistent monitoring and security response. Controls include 24-hour CCTV, anti-intruder monitoring, and advanced lock and keypad entry systems. Access is restricted and controlled to reduce unauthorised handling and support GDPR-aligned security expectations. Facilities are supported by trained operatives and supervisors, with response processes in place to manage potential risks or incidents.
Find your local document storage centreBespoke digital storage solutions
For instance, our Scan on Demand service can deliver a digital copy of your file to you quicker than the original. We’ll carefully prepare and scan any document you request before securely delivering it through our customer portal or your own Secure File Transfer Protocol (SFTP).
We support customers throughout digital transformation planning by:
- Identifying which records must be retained physically and which can be digitised
- Creating secure destruction programmes for records approved for disposal
- Maintaining compliance with document storage and data protection regulations while reducing reliance on on-site paper storage
Document Archiving Services For Long-Term Storage
Not all businesses need daily access to documents, but many must keep them safe for legal, historical, or policy reasons. Our archive storage solutions keeps business record compliant, protected and easy to access.
Our facilities are climate controlled and monitored with end to end tracking and security clearance access. So, whether your business is looking to store an existing archive or is transitioning older records into an archive store, we’ll collect and transport your documents with minimal disruptions.
Our dedicated account managers are also on hand to help with any questions you might have.
They’ll take the time to understand your needs, talk through how we can help, and come back to you with prompt solutions to any problems.
Secure Document Storage – Frequently Asked Questions
When records reach the end of their retention period, you are notified through the document management system so you can decide whether to extend storage or approve destruction. Secure shredding is available within Restore Information Management facilities, helping organisations maintain compliant retention and disposal processes.
With Restore Information Management storage facilities, only authorised individuals have access to documents stored with us. Our document storage solution ensures strict access controls, CCTV monitoring and transparent records to guarantee information safety.
No, there is no limit to how many documents stored with us. Our services accommodate unlimited volumes of documents, which are securely tracked and indexed for easy retrieval. We also help organisations manage their documents with our document management services, to simplify searchability and access.
Yes, whether you are storing physical, digital or prefer a hybrid approach to storage, our secure document storage facilities provide full collection, digitisation and storage services. You can store original documents while requesting a digital scan on demand. Our flexible model lets you benefit from secure paper storage as well as digital document management and retrieval.
To find out more, or discuss your document storage and management needs, why not get in touch? Click here now or give our specialists a call on 01293780075
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