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Access on your terms

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No-one wants to waste time waiting to get hold of a record

That’s why our brand of Information Management makes sure that you have your records you need, when you need them.

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The myth of on-site storage

We’ve spoken to so many customers who thought fast access meant they had no choice: they had to keep their records on-site. Because they didn’t realise how much hidden admin is involved in on-site storage.

Imagine you need a file. Quick enough to go and fetch it, right? But once you’ve walked to the records room, dug through the filing cabinets, rolling racks, and stacks of boxes, and then walk back to your desk, you’ve lost 20 minutes. And another 20 to take it back.

That’s 40 minutes wasted on the hidden admin of on-site storage. For just one record. How many more will you need this week?

And how long will your colleague spend looking for a record because there’s no tracking system to tell her it was on your desk the entire time? What happens when someone loses a record in a drawer? Now no-one can find it. It’s gone.

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“In the past, we sometimes had to spend several hours in our filing room searching – often without ever finding the documents we were looking for. Today, retrieving a document is a matter of a few seconds.”
Kunal Patel | Deputy Money Laundering Reporting Officer (DMLRO) at ADM Investor Services
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Off-site storage – closer than you think

We want it all. For our customers, that is. We want you to get all the benefits of secure off-site storage while enjoying the access policy you need.

So we invested heavily in creating a UK-wide network of secure storage facilities. We’re not quite on every corner. But we’ve so many facilities across the country that your local Restore facility is less than two hours from your front door. Which is how we can promise you same-day delivery of your records.

Now that’s a promise even Prime retailers can’t make.

And barcode tracking means you know exactly where any of your records is. Still sitting with a colleague? You can tell them to send it back to storage (or give it to you). And if it’s in storage, you can order a delivery 24/7 through our web portal (or ask us to scan it and send you a digital copy instead).

And for the records you legally need to retain but don’t need regular access to? We have some rather lovely deep storage facilities that will keep your records perfectly preserved in perpetuity. Say that five times fast.

We’re proud of the logistics, processes, and customer support we’ve built to make good on that same-day delivery promise. But we also appreciate that, sometimes, fast isn’t fast enough.

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Digital records – when fast isn’t fast enough

You know what’s faster than fast? Instant.

Digitising your records means you’re just a few taps away from the document you need. As the UK’s largest Information Management company, we’ve helped over 6,000 customers on their journey to digital, and we know it’s a different journey for everyone.

Whether you’re ready to take your first step, or whether you’ve already got systems and processes in place, we’re ready to help you go further. We can help you embark on an entire digital transformation project, launch pilot projects to test the waters, and everything in between.

And, more importantly, we can make sure digitisation is about more than getting scans of your records: it’s about putting the information you need at your fingertips.

“The invaluable benefit for us is the extra confidence we can have in the accuracy of our documentation plus our ability to share critical information across employees and sites with increasing speed”
David Morris | Authority Document Manager at London Fire Brigade

Get records instantly – and answers too

Our digitisation team offers so much more than a mere scan. Instead of leaving you to trawl through an unwieldy PDF of a bulky paper file, our Optical Character Recognition technology means you can open your record and search for any word, phrase, or reference.

“Restore has saved us money and vital space for clinical care. We now have quicker access to patient information providing the patient with a better experience.”
Mark Herkes, Head of Health Records, County Durham & Darlington NHS Foundation Trust

The best access policy for you

You might have read this and thought, “Great. But I don’t know what I need.” Well, we won’t just leave you to worry about it. We’ll work with you to figure out what’s best for you.

Everyone on our team, from the account managers to IT specialists, look for the best way to answer your problem (and inventing new ways if necessary!) That might be full digitisation. That might be off-site storage of your paper records. It may be a combination of the two, or something inbetween. We can also integrate our systems with yours.

However you need to access your records, we’ll make it work. Get in touch with one of our friendly team and tell them what problem you’re facing. No need is too great, no question too small. Although we might not know where you left your keys. Sorry.

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Get the records you need, when you need them

Whether you want same-day delivery for your paper records, scanned versions of a portion of your library, or a full digital transformation, we’re ready for you. Get in touch with our team today; they’ll work with you to find the best way to get the records you need, when you need them.

Get access to your records on your terms

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