As a trusted technology partner to organisations ranging from central government to global retailers, SCC safeguards data at every level of impact. Ensuring the continuity and security of that data is core to their business.

However, their previous off-site tape storage solution fell short, proving costly, inefficient, and unreliable for managing, rotating, and tracking media across multiple customer environments. With increased pressure to maintain high standards of data protection and performance, SCC needed a provider that could offer:

• Proven capability and technical agility
• Secure, scalable storage infrastructure
• Transparent, responsive service
• A partner-led approach to ongoing improvement

Restore Information Management worked closely with SCC to deliver a tailored tape storage solution that addressed their key priorities: security, efficiency, and scalability. We provide a fully managed, end-to-end service; from secure storage and climate control to real-time tracking and engineer support. We enabled SCC to streamline their tape management processes while maintaining full compliance and control. With the ability to manage multiple customer accounts under one structure, SCC gained the operational flexibility and oversight they needed to support their growing client base.

Key elements of the solution included:

• Secure, climate-controlled storage facilities with 24/7 monitoring and access control
• Skilled tape engineers authorised to manage media directly on-site, removing the need for SCC’s IT team to be involved in manual handling
• An online portal offering full transparency and audit trails for tracking individual tapes across multiple accounts
• Barcode tracking and direct media assignment for efficient procurement and distribution
• A consolidated account structure allowing SCC to manage multiple customer relationships under one framework

With our support, SCC successfully migrated tapes for 15 customers in just two months, quickly scaling their use of the service to approximately 18,000 tapes in secure storage. The ability to purchase media on contract and assign it directly to accounts, complete with barcode tracking, introduced a new level of efficiency and control. SCC also benefited from not having to send their own engineers to perform tape changes, freeing up valuable internal resources and allowing their IT team to focus on strategic priorities. The partnership has delivered measurable improvements in data security, compliance and operational agility.