We recently joined Health Tech News (HTN) for an HTN Now webinar exploring a key question, ‘What does good look like for a digital patient journey?‘ with our very own, Simon McNair and Tom Baldock joining panellists; Shanker Vijayadeva, GP Lead – Digital Transformation in Primary Care, London Region, NHS England; Amanda Jackson, associate CCIO and Digital Inclusion Lead, Leeds Community Healthcare NHS Trust; Tom Stocker, CHCIO and EPR adviser.
Bringing together digital leaders from across the NHS, the session focussed on sharing practical insight into what is working today, the challenges organisations continue to face, and how digital journeys are evolving in real-world settings.
Panellists discussed the reality of delivering transformation alongside operational pressures, highlighting that while digital ambition is clear, progress is often shaped by legacy systems, paper-based processes and varying levels of digital maturity.
A key theme throughout the session was the difference between digitising processes and delivering meaningful transformation. While moving away from paper is an important step, real value comes from improving how information flows across the patient journey, supporting both clinicians and patients with timely, accessible data.
The discussion also explored the importance of usability and inclusion. Digital solutions must work for a wide range of users, ensuring patient access, supporting clinical confidence, and delivering a consistent experience across services.
Rather than a fixed definition, “good” was framed as something that continues to evolve. However, common principles emerged, including joined-up information, reduced reliance on manual processes, and a clear focus on improving patient outcomes and experience.
Watch the webinar in full to hear practical insights from the panel on what good looks like for a digital patient journey in practice.
"Some of the work that we're involved in is around moving from paper to analog and making sure that information and data is in a format that can be accessible and used whether that's through clinical EDMS systems into EPR or whether that's making sure the the the legacy of the Lloyd George records and the patient records are in a format and accessible on the national document repository that's all making that accessible to both clinicians and patients which ultimately improves information available about a patient journey and a care pathway."
Simon McNair, Head of Business Development – Digital Services at Restore Information Management
Further insights
