Case Studies

Case Studies

Case Studies

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MRC Laboratory of Molecular Biology Case Study

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The Challenge

Relocating more than 440 scientists and 160 support staff in an eight-week window. This was a time critical project since research and experiments underway could ill afford to be interrupted. Desks and office furniture, sensitive and fragile laboratory equipment and entire technology departments, all had to be moved while causing minimal downtime to staff and their projects.

The Restore Experience

To meet the brief Restore’s Harrow Green relocation managers established innovative rapid response ‘hot teams’. These teams were flexible in size and attitude so we could adapt them to fit the needs of the LMB’s staff, whenever and wherever they were needed, and their set-up proved invaluable to the success of the whole relocation. Office and administration materials alone required us to pack and unpack 9,000 crates and the hot teams were kept busy with daily delivery and collection, material delivery to LMB staff and relocating specialist and general equipment, often at short notice. And how did we make sure that the information technology continued to run smoothly and efficiently?

Our IT specialists had 600 Apple Macs and PCs to disconnect, move and reconnect as well as servers and storage media. To ensure a stress-free transition and, in particular, to project plan the server relocation, we planted two of our IT specialists in the new building with the LMB’s IT department for two months. They made sure that all servers were audited and documented, followed by the physical decommission of all hardware. They packed them in purpose-built and secure server cases, then recommissioned and reconnected all systems. Once they had completed their work, the Restore Harrow Green IT specialist team carried out a debrief and handed over documentary proof and verification that all servers were installed and working correctly.

The Results

We asked Life Sciences Senior Consultant, Sue Kemp, for her thoughts on how Restore’s Harrow Green team had performed.

“As site co-coordinator for the new LMB building I worked closely with the Harrow Green staff during the move period. Their teams were professional, flexible and enthusiastic and provided a seamless move to the new building. In a short time those ‘hot teams’ built up an exceptional rapport with the scientists and LMB staff and we regarded them as part of our team.

“Restore Harrow Green supported us over and above the planned move, assisting in our numerous requests for items to be moved within the building. This, combined with an early crate service, enabled the scientists to unpack and place items before their main move, reducing the downtime for the laboratories, most of which were up and running within four days – far exceeding all our expectations.”

5 reasons to choose Restore

Flexibility – with Restore as your outsourcing partner you can be sure we will listen to what you want, then deliver it.

Nationwide – we offer a truly national service with a range of document handling choices – and we’re still growing.

Complete information lifecycle – from Cloud data back-up where information is available at the touch of a button, to near storage document management where information is accessible within hours, to deep, specialised storage of archive papers, we make sure you have what you want, when you want it and where you want. And, at the end of your information’s life, we dispose of it efficiently, responsibly, securely.

Control – by handing responsibility for security, logistics and compliance to Restore you are effectively taking back control over your information. You can rely on us to work in partnership with you, caring for your information in dedicated, approved facilities right across the UK.

Feel the benefits – we give excellent value for money, timely communications that are tailored to your needs, professional and experienced staff at every level – no wonder our customers will tell you that moving to Restore is ‘the best decision you’ll ever make’!

Business Sector
Research/academic


Organisation
Medical Research Council Laboratory of Molecular Biology


About

Now located at the hub of the rapidly developing Cambridge Biomedical Campus, the multiple- Nobel prize winning MRC Laboratory of Molecular Biology (LMB) is one of the world’s leading research institutes. There, scientists work to provide the knowledge needed to solve key problems in human health. Moving people, IT systems and chemicals to this stunning purposedesigned and built centre could have been a fraught experience. Instead, the LMB’s facilities managers chose to work with Restore’s Harrow Green relocation team.


Client Feedback

“To meet the brief Restore’s Harrow Green relocation managers established innovative rapid response ‘hot teams’. These teams were flexible in size and attitude so we could adapt them to fit the needs of the LMB’s staff, whenever and wherever they were needed, and their set-up proved invaluable to the success of the whole relocation.”

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The teams were professional, flexible, enthusiastic and provided a seamless move to our new building.

Sue Kemp Senior Consultant Life Sciences