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Our experienced team ensure the smooth transition over to Restore.
Our Business Development team work closely with the customer and other Restore teams such as our business support, administration and operations teams, to ensure that the customers account is set up correctly, the online portal is implemented and collections arranged.
They Co-ordinate with Restore departments to deliver a smooth transition of the customers records from their existing supplier into our care.
Meet our Business Development Manager, Dawn Greenwood
The mobilisation team manage the validation of items into our custody. They ensure that Restore receive the Customers items and raising any anomalies with the incumbent supplier, Operations team and the Customer if required.
They work closely with Business Support to validate the data and make certain that the data is mapped to the correct account sub levels. They produce transfer reports on request or on a scheduled basis to keep our Customer informed of progress.
Mike Strudwick – Mobilisation Manager
Our Operations Team liaise with the incumbent supplier to agree the collection schedule. Once this has been agreed with the Customer they arrange the necessary transfer. Uplifts typically operate at 250 boxes per site being collected daily.
Once received at the data centre the warehouse operatives scan the items to the O’Neil system enabling the Mobilisation Team to validate receipt. If any boxes are received badly damaged they will inform the Mobilisation Team immediately.
Our Admin team are available to answer queries relating to collections and deliveries from our customer sites, e.g. when will the driver arrive, can I arrange a large than normal collection etc.
Restore have locally based Admin teams around the UK meaning you will speak to the team closest to the storage facility where your records are stored.
Our Sales Support team deal with the contract pre and post signature and set up the Customers Account. This team are a key part of delivering a smooth transition of the Customers records into our care.
Working closely with all of those previously mentioned our Business Support Team create the account structure, build the on line portal to customer specification, carry out training, map the inventory and import it and deal with portal queries and amendments throughout the transfer stage.
Tony Keenan – Business Support Manager
Ensuring that the account payable details are correct and our payment terms are understood. Our credit Control team will make contact with our Customers accounts team to establish a strong relationship from day one.
Dawn’s role at Restore Records Management is to identify opportunities, uncovering problem areas within businesses document management processes and service. Providing business solutions through consultation and proposals. Building strong relationships with customers to deliver an excellent customer service and account management
A part of the moving process for businesses, Dawn works closely with the customer, business support, administration and operations teams to ensure that the customers account is set up correctly, the online portal is implemented and collections arranged. Co-ordinating the relevant departments to deliver a smooth transition from existing supplier into our care.
Connect with Dawn on LinkedIn
Mike has over 20 years experience in the records management industry in a mixture of operations and account management roles.
As Restores Mobilisation Manager, Mikes role involves the collation and distribution of information streams, realising Customer requirements into effective and efficient service provisions.
As the main contact during the mobilisation period for all of our customers, Mike is on hand to ensure the seamless and secure transition of customer data; whilst maintaining the highest levels of service reliability.
Connect with Mike on LinkedIn
Tony started life at Restore working in the Warehouse and has since achieved positions in operations, admin, customer services and management teams.
The New Business & Projects team was created in 2018 initially to visit clients to conduct web portal training but has gathered significant pace in growing and now has the privilege of helping account managers and new customers transition to Restore.
Tony’s team now has the responsibility of working with new clients and getting an early understanding of the clients needs from the correct account setup, invoicing format, any historical data to be imported, web setup and user access and in turn working with all departments to achieve a smooth and efficient transition.
Connect with Tony on LinkedIn