Records Management FAQs

Records Management FAQs

Frequently
Asked
Questions

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Storage agreement and invoicing queries

How can I find out how many boxes are in store

The easiest way to do this is through our online web portal. Our Business Support team are more than happy to help with any support or queries in relation to this system: businesssupport@restore.co.uk. Alternatively our Business Support team can also provide you with an inventory sent to your business email address.

Where are our boxes stored?

Please email through to our Sales Support team who will be able to assist with the location of your boxes: salessupport@restore.co.uk.

How can I gain a copy of our Agreement with Restore Records Management?

Please email through to our Sales Support team who will be able to provide you with a copy of your Agreement with Restore: salessupport@restore.co.uk.

How can I visit the site where my boxes are located?

Your Account Manager will be able to organise a site visit, to assist with any audit needs or to view your items in store. If you don’t have direct details then please put your request through to salessupport@restore.co.uk who will assist.

How can I gain a copy of our storage invoice or ask an invoice question?

Please email through to our Invoicing team who will be able to provide you with a copy of your invoice or assist with your invoicing query: invoicing@restore.co.uk.