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Improving NHS patient outcomes

 

 

Save time, money, and space with information management that gives you quicker, more reliable access to patient notes.

Patient record libraries are costing you time, money, and space. Free up resource, funding, and unlock better patient outcomes with information management. 

Save time, money, and space

For the NHS we:

22+

Million

Store over 22 million files for the NHS

20+

Thousand

Deliver over 20,000 files a day

30+

Years

Working with the NHS for over 30 years

1+

Billion

Medical record images scanned

The problem with patient notes

More patients than ever are waiting for treatment. But not having ready access to patient notes are causing a problem.

NHS record libraries are constantly growing, making it harder for clinicians to get hold of the information they need.

Growing libraries mean patient notes are taking up space you need for treating the actual patients. Some trusts are even building new facilities to store patient notes, that now can’t be spent on care. And those buildings still need teams to hunt down the notes you need.

Digital patient notes promise to make life easier. But simply scanning patient notes doesn’t solve every problem. Quality information management is needed to smooth access to patient information and thereby improve patient flow.

“It can’t be understated, the sheer magnitude of what’s been achieved here. We are the first mental health trust that’s delivered a fully digitised record. It’s not happened before. There was no playbook for this. But I don’t recall losing sleep over it. Because we were working with people we trusted. We let Restore handle all the headaches. It was a big project with a lot of moving parts and a lot of partners. And the end result is excellent… “Restore Information Management has saved us money and vital space for clinical care. We now have quicker access to patient information providing the patient with a better experience.”
Mark Herkes, Head of Health Records, County Durham & Darlington NHS Foundation Trust

Improving patient flow 

Clinicians want quick, reliable access to patient notes (without cluttering valuable clinical space) so they can make quicker decisions and improve patient flow. 

Sometimes that means storing your patient notes off-site, which is why we built a UK-wide network of secure storage facilities; your notes are never more than two hours from your front door. And we built a fleet of GPS-tracked vans to provide same-day delivery of your records, or even faster for emergency cases. 

Sometimes that means a hybrid between paper and digital records. For example, we might scan your active records and store the rest until they’re needed, whereupon we provide a same-day digital scan.

Or you might need a complete digitisation project, where we handle the scanning and design and implement the systems and processes needed to give clinicians instant access to patient notes.

However we manage your information, we always make it easy to find. Our data capture, indexing and cataloguing processes mean you can search by patient name, NHS number, even keyword. You’ll know what’s inside each file before you open it, so you get exactly the information you need.

So it’s quicker and easier to find the file you need. It’s quicker and easier to get it into clinicians’ hands.

Time, money, and space saved. But we can save you even more.

A digital NHS

Information management prepares for a digital tomorrow while delivering benefits today. Implementing quality information management for your physical records establishes:

  • a data architecture that’s clear, logical, and easy to use
  • archiving and retrieval processes
  • standardised metadata policies
  • processes for non-standard data capture that cover everything from Post-It notes to ECGs
  • access to both analogue and digital data at the point of care

All of which are needed for a successful digital transformation. Meaning you save time, money, and space today, while mitigating the risk of digitisation by building upon established systems and processes.

In the same vein, we combine proven technologies with proven expertise so you don’t need to risk patient safety on untested tech or partners.

“The ability to automate ordering and through that automation effectively govern on a larger scale what records were and were not automatically available, have made the off-siting and health record strategical archiving possible.”
Jo Wilder, Health Record Programme Manager & Martine Mason, Assistant Divisional Manager of Health Records and Outpatients
“Restore has been the Trust’s Medical Records archive provider for many years but in the past four years have worked in partnership with the Trust to digitise records and close the medical record libraries across Central Middlesex and St. Mark’s Hospitals, which has saved us huge amounts of cost and space of storing paper records.”
Mary Cahill, Associate Director – Digital Services, London North West University Healthcare NHS Trust
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We did it for West Hertfordshire Teaching Hospital

When West Hertfordshire Teaching Hospitals NHS Trust (WHHT) contacted us about digitising its entire patient records library, we gave them benefits today and supported them towards a digital tomorrow. 

The trust urgently needed additional clinical space, with the added challenge of trying to manage two libraries shared by three hospitals. We established a dedicate transport solution so that staff could order files up to 5pm to be delivered by 7am the following morning. 

We also implemented our Auto-Ordering System, freeing up the equivalent of 4 FTE staff by reducing the need to manually input the 23,000 orders they’d previously needed to place every month.

And with these systems in place, the trust is ready to take the next step on its digital journey. Find out more about how we did it.

“The team at Restore Information Management are what made this project a huge success for West Herts; the positive yet driven approach of individuals with the swift availability for a phone call or meeting, resulted in the best partnership I have experienced with any provider to date. … The time and cost efficiencies have been significant and have helped advance the Trust to focus on new digitally driven activities.”
Jo Wilder, Health Record Programme Manager & Martine Mason, Assistant Divisional Manager of Health Records and Outpatients
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Don’t take our word for it

"It can’t be understated, the sheer magnitude of what’s been achieved here. We are the first mental health trust that’s delivered a fully digitised record… But I don’t recall losing sleep over it. Because we were working with people we trusted. We let Restore handle all the headaches. "

Carl Starbuck, Head of Information Governance / Data Protection Officer, Leeds & York Partnership NHS Foundation Trust

“Restore Information Management staff have been excellent. We’ve totally changed the way we process patient records”

Jacqui Leahy, Operational Service Manager, Hampshire Hospital

“The core group of Restore Information Management staff have been excellent. We’ve totally changed the way we process patient records”

Mellissa Blakeley, Health Records Lead, Informatics, Manchester University Hospitals NHS Foundation Trust

Save time, money, space and improve patient outcomes

With every NHS trust reaching out to work with us, we feel privileged to help them make the most of their clinical space, make the most of their valuable funding, and provide better care to their patients. Our team of experts is always on hand to listen to your challenges and work with you to provide a solution.

Give our friendly team of experts a call on 01293780075 or complete the form below.

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