Frequently Asked Questions


This FAQ page is your one-stop shop for everything related to our services. We understand you might have questions about our data destruction process, finding a nearby location (if applicable), or even billing. Explore the questions, and let’s help find the answer to your question quickly and securely.



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Take a look through some of the most frequently asked questions asked by customers.

Secure Destruction FAQs

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Hard disk drives (HDDs), Solid-state drives (SSDs), Servers and network attached storage (NAS) devices, Magnetic tapes, Mobile devices (phones and tablets) & USB flash drives and memory cards. If you require further information on the types of assets that can be destroyed please contact us today.

Restore Technology utilises industry-standard data destruction methods that meet or exceed regulatory requirements. For further information on these methods please speak with a member of our friendly customer service team.

 

Data destruction is crucial to ensure sensitive information doesn’t fall into the wrong hands. This is especially important for businesses that handle confidential data or are subject to data privacy regulations.

 

Restore Technology ensures secure recycling options for the destroyed materials in accordance with environmental regulations. Where possible we recycle all precious metals and materials.

 

A Certificate of Destruction is a document issued by Restore Technology that verifies the complete and secure destruction of your IT assets. This certificate serves as proof of compliance with data privacy regulations and helps mitigate any potential risks associated with data breaches.

 

 

 

 

Restore Technology locations do not allow customers to witness the destruction of IT assets.

 

We prioritise data security throughout the entire destruction process. Our secure processes ensure a secure chain of custody protocols, background-checked personnel, and video surveillance to ensure your data remains confidential until complete destruction.

 

 

DIY methods often lack the effectiveness and security of professional services. Restore Technology utilises industry-standard practices, ensures complete data erasure, and provides a Certificate of Destruction for compliance purposes. Additionally, the secure recycling of destroyed materials, offering an environmentally friendly solution.

 

 

 

The processing time can vary depending on the volume and type of IT assets involved. A member of our friendly customer service team should be able to provide an estimated timeframe during the quote process.

 

We do on-site destruction services for added convenience, especially for large volumes of IT assets or for hard drives. Contact our our friendly customer service team to find to out more information.

 

 

While formatting a drive can be helpful, it’s not guaranteed to permanently erase data. Restore Technology’s services ensure complete destruction using industry-standard methods. However, if you’re comfortable, you can back up any desired data before sending your devices for professional destruction.

 

Some locations may offer convenient pickup services for your devices. Contact your nearest Restore Technology to confirm if pickup is available and inquire about any associated fees.

 

 

We cater to specific industries with stricter data security regulations. These could include:

  • Healthcare
  • Finance
  • Government
  • Legal
  • Defence

We offer services to a wide variety of sectors. To find out more information contact our friendly customer service today to find out more information.

 

Restore Technology can likely handle large-scale data destruction projects. We may offer volume discounts and streamlined processes for handling significant quantities of devices. Contact us to discuss your specific needs and obtain a quote.

 

 

Restore Technology holds various licenses and accreditations to ensure proper handling, transport, and processing of IT assets. Our service complies with HMG Information Assurance Standard No. 5 government standards.

  • ICO registered
  • ISO Certifications (Quality, Environment, Information Security, Occupational Health & Safety)
  • National Protective Security Authority (NPSA) – previously CPNI
  • NCSC CAS-S
  • Cyber Essentials Plus
  • Several other industry-recognised certifications

All collection vehicles have real-time GPS tracking for location monitoring. Branded vehicles and uniformed personnel ensure authorised collection. Operatives receive training on safe handling, spillage prevention, and data security. Assets are securely stored during transport and upon arrival at the facility. A full audit verifies assets against the provided manifest. Customers can track the data wiping process through Restore Technology’s online system.

Restore Technology is a zero-landfill company. Unsuitable equipment is sent to accredited facilities for responsible processing within the UK. Some processes include:

  • Shredding hard drives (if wiping fails) and reclaiming aluminum.
  • Recovering precious metals (gold, silver, etc.) from circuit boards.
  • Recycling copper from cables and aluminum/copper from heat shields

Contact Restore Technology customer service directly to inquire about minimum order quantities. This may differ depending on your location and the type of service requested.

We cater to a wide range of devices. They should be able to handle data destruction for servers, mobile phones, laptops, tablets, and various other IT equipment.

The turnaround time can vary depending on factors like the volume of devices, chosen services (data erasure vs. physical destruction, remarketing), and your location. Contact our friendly customer service team for an estimated timeframe based on your specific needs.

Restore Technology should have protocols in place to address potential data breaches. Our data security incident response procedures are followed and we would notify you if such an event occurred.

  • Expand your service offerings: Offer secure data destruction and IT asset disposition to your existing customer base.
  • Expertise and support: Benefit from Restore Technology’s industry knowledge and support in navigating complex data security regulations.
  • Enhanced customer value: Provide your clients with a comprehensive solution for responsible IT asset lifecycle management.
  • Strong reputation: Partner with a leader in secure data destruction, enhancing your brand image and credibility.

Restore Technology seeks partnerships with various organisations, potentially including:

  • IT service providers (MSPs, VARs): Offer data destruction as a valuable add-on service to your IT management solutions.
  • Data security consultants: Complement your security expertise with secure data destruction solutions.
  • Electronics recyclers: Expand your service offerings with data destruction capabilities before recycling.
  • Managed print service providers (MPS): Offer secure disposal for end-of-lease printers and other hardware.
  • Environmental service companies: Partner to provide a complete solution for environmentally responsible IT asset disposition.

Contact Restore Technology’s sales or partnership team directly. They can provide you with detailed information about the partnership program, answer your questions, and guide you through the application process.

Restore Technology offers training programs to equip partners with the best product and service knowledge This includes product training, sales training, and marketing resources.

 

 

Services related FAQs

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IT asset management (ITAM) is the practice of managing the entire lifecycle of IT assets within an organisation. This includes acquiring, deploying, tracking, maintaining, securing, and ultimately disposing of hardware, software, and mobile devices.

 

 

Effective ITAM helps businesses optimise costs, improve security, ensure compliance with software licenses, and make informed decisions about IT investments. It also helps avoid wasting resources on unused or underutilised assets.

 

  • Maintaining accurate and up-to-date IT asset inventory data.
  • Managing software licenses across diverse platforms and vendors.
  • Ensuring proper security measures are in place for all IT assets.
  • Streamlining IT asset disposal processes in an environmentally responsible manner.

 

There are several methods for tracking IT assets, including barcode labels, asset management software, and automated discovery tools. These tools should track details like asset type, model, purchase date, warranty information, and location.

Important information to track for each IT asset includes:

  • Asset type (hardware, software, mobile device)
  • Manufacturer and model number
  • Serial number and asset tag
  • Purchase date and warranty information
  • Software license details and expiration date
  • Assigned user or department
  • Current location and status (active, in storage, retired)

IT asset management software can automate asset discovery by scanning networks and identifying devices. This reduces manual effort and improves data accuracy.

 

ITAM helps identify underutilised assets that can be repurposed or sold. It also helps optimise software license usage and avoid unnecessary purchases. Additionally, proper ITAD practices can generate revenue through asset resale or responsible recycling.

 

 

DIY methods often lack the effectiveness and security of professional services. Restore Technology utilises industry-standard practices, ensures complete data erasure, and provides a Certificate of Destruction for compliance purposes. Additionally, the secure recycling of destroyed materials, offering an environmentally friendly solution.

 

 

 

The processing time can vary depending on the volume and type of IT assets involved. A member of our friendly customer service team should be able to provide an estimated timeframe during the quote process.

 

IT asset disposition (ITAD) refers to the secure and responsible process of disposing of unwanted or outdated IT equipment. This can include hardware, software, and mobile devices. The goal of ITAD is to ensure complete data destruction, maximise resource recovery through reuse or recycling, and minimise environmental impact.

 

 

 

  • Data erasure: Software overwrites data on storage devices to render it unrecoverable.
  • Physical destruction: Physically destroys devices to ensure complete data eradication.
  • Redeployment: Reuses functional IT assets within the organisation or donates them to charitable causes.
  • Resale: Refurbishes and resells usable equipment to recoup some value.
  • Recycling: Responsible recycling of e-waste to extract valuable materials and minimise environmental impact.

Remarketing focuses on refurbishing and reselling usable equipment, while recycling focuses on processing e-waste to recover valuable materials.

 

 

Yes! Responsible ITAD providers like Restore Technology offer secure and environmentally friendly recycling options for all types of electronic equipment.

 

 

  • Minimise environmental impact: Reduce e-waste in landfills and conserve natural resources.
  • Recover valuable materials: Extract metals, plastics, and other materials for use in new products.
  • Promote sustainability: Support a circular economy by reusing materials from old electronics.

Yes! We provides comprehensive IT relocation services to help businesses move their IT infrastructure to a new location with minimal disruption. We understand the critical nature of your IT systems and ensure a smooth, secure, and efficient relocation process.

 

Reduced downtime: Our experienced technicians minimise disruption to your IT operations during the move.

Enhanced security: We prioritise data security throughout the relocation process, using secure packing and transportation methods.

Improved efficiency: We handle all aspects of the relocation, from planning and decommissioning to installation and testing.

Reduced risk: We mitigate potential risks associated with IT relocation through careful planning and experienced execution.

Our technicians are experienced in handling all types of IT equipment, including servers, network devices, workstations, and peripherals. We utilise specialised packing materials and transport methods to ensure the safe relocation of your sensitive IT infrastructure.

Data sanitisation is the process of permanently erasing all data from a storage device to ensure it cannot be recovered. This is crucial before disposing of IT assets, recycling devices, or reusing storage media.

 

  • Software-based data erasure: This utilises specialized software that overwrites data on storage devices with random characters, rendering it unrecoverable.
  • Physical destruction: This involves physically destroying the storage device through methods like shredding. Physical destruction is typically used for added security or when software erasure is not possible.

Data sanitisation is essential for hard drives from old servers before disposal or reuse. These drives often contain sensitive business data that needs to be permanently erased to comply with regulations and prevent security risks.

 

Reputable data sanitisation providers use industry-standard software and techniques that overwrite data multiple times, making it virtually impossible to recover. Some software even provides verification reports to confirm successful data erasure.

 

Restore Technology offers a range of services to help businesses manage and maintain their end-user devices, including laptops, desktops, tablets, and smartphones. These services are designed to improve device uptime, user productivity, and overall IT efficiency.

 

Yes! We can manage the entire deployment process for new desktops and laptops, including configuration, software installation, and user setup. This ensures a smooth transition for your employees and minimises disruption.

 

Yes, we can help you configure devices to enforce company policies on things like password complexity, software usage, and internet access.

We can partner with trusted repair providers to ensure your devices are repaired quickly and efficiently. We can also help manage the repair process and keep you updated on the status.

 

We can help you configure devices with strong passwords, encryption, and firewalls to protect against cyber threats. We can also ensure devices are updated with the latest security patches to minimise vulnerabilities.

 

 

 

Restore Technology FAQs

van driving

Restore Technology Limited , Cardington Point, Telford way, Bedford, Bedfordshire MK42 0PA.

You can contact our customer support team by calling 0333 060 1920 or emailing us at [email protected].

Our standard business hours are from 8:30 AM to 5:30 PM. We strive to be available to our customers during these times. However, due to business requirements, our hours may occasionally differ slightly.

If our hours are different on a specific day, we will make a notification on our website, social media channels, or voicemail message. You can also try calling us directly to see if we are available.

Restore Technology will be closed on the following bank holidays as these are national bank holidays:

New Year’s Day: Monday, January 1st
Good Friday: Friday, March 29th
Easter Monday: Monday, April 1st
Early May bank holiday: Monday, May 6th
Spring bank holiday: Monday, May 27th
Summer bank holiday: August 26th
Christmas Day: Wednesday, December 25th
Boxing Day: Thursday, December 26th

We recognise the urgency of the climate crisis and believe in taking a proactive approach to sustainable business practices. Reducing our environmental impact aligns with our values and contributes to a healthier planet for future generations.

 

We will establish a comprehensive plan with measurable goals for each area of focus. We will regularly monitor our progress and make adjustments as needed. We aim to be transparent about our journey and share our progress reports publicly.

 

 

Customers can support our efforts by choosing a responsible IT asset disposal partner committed to sustainability. By partnering with Restore Technology, you contribute to a circular economy and minimise your own environmental impact.

Together, we can create a more sustainable future for the IT industry. Let’s restore the planet, one IT asset at a time.

Our knowledgeable and experienced team is just a call away!

Restore Technology is here to answer all your data destruction questions and create a customized solution that perfectly fits your needs. Don't hesitate to reach out and speak directly with a data destruction specialist.

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