How Restore Technology optimised IT lifecycle services for a public sector entity
About
The end-user customer in this case study is one of the largest government departments in the UK, with a vast estate and over 800 locations. It operates several core sites that have high volumes of IT assets needing collection, as well as numerous smaller locations with lower volumes in need of collection.
Our partner, CDW, is a major IT value-added reseller, and currently supports this government department with a significant digital transformation programme, which includes upgrades, outsourcing, and a rolling refresh of all devices across the whole, extensive, estate.
The end-user’s challenge
With such a diverse and widely distributed department, with multiple needs and outcomes for its thousands of devices, historically it has been challenging to align a robust, responsive supply chain with the customer’s demands and service level requirements. At any one time, there may be issues including managing different outcomes for different devices, eg, remarketing, redeployment or recycling. There could be the need to process equipment at scale so that the end-user customer meets their objectives and, naturally, maximising value recovery through intensive, focused remarketing efforts is of huge interest to any public sector entity.
CDW drew up a set of primary objectives for partnering with them to supply the customer with what they required: essentially, disposal (ITAD), asset remarketing and reverse logistics services, all backed and guaranteed by accreditations and experience that ensure data security (GDPR) and WEEE Directive compliance.
The Restore Technology experience
Our service starts with security-checked collections operatives picking up assets at the agreed location and at the agreed time. We tag every item to make sure it can be tracked through our audit system, and then transport them to the appropriate Restore Technology site.
Once on site, we segregate, audit, test, visually inspect and grade each asset, swiftly moving every item into the correct stream for data wiping and then re-marketing, if a high-grade device, upgrading for redeployment back with the end-user customer, or into disposal and recycling of component parts and materials.
At every step, we meet the customer’s primary objectives by efficiently collecting, processing, disposing and recycling outdated IT equipment; by maximising value recovery from surplus devices; ensuring data security throughout the process, and thus meeting our customer’s stringent data protection and environmental compliance needs; by promptly returning active assets and, lastly, by managing day-to-day enquiries from the wide estate. Our operations are run by a dedicated service delivery team that manages bookings, reporting, service level agreements and day-to-day queries.
Our operations are robustly backed by our project plan, a plan that outlines phases of project implementation, including review, and defines timelines and how milestones will be achieved.
Restore Technology results
With such an intense focus from Restore Technology’s team of experienced technicians, account managers, engineers and so on, it is not surprising to learn that the end-user customer, and CDW, have seen their objectives comprehensively met, particularly in the large increase in revenues from assets purchased through remarketing.
Cost savings through improved operational efficiency and guaranteed data security are further bolstered by revenues generated by remarketing through high-quality e-commerce channels – both good news stories for any customer’s bottom line.
Meanwhile, because Restore Technology in effect recycles all IT assets, either for a second life through re-sale or redeployment or, indeed, charitable giving, or through disposal and break down, CDW and our end-user customer are pleased to know that their sustainability criteria are being amply achieved, too.
