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Have questions about secure shredding or data destruction?
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Find expert answers to common questions about confidential document shredding, hard drive destruction, GDPR compliance, recycling, certifications, and secure data disposal services from Restore Datashred.
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Pre-Shredding Services
You can place all paper-based materials into your confidential shredding sack or container, including:
- Loose documents and paperwork
- Books
- Magazines
- Newspapers
- Files and folders, including lever arch files
- Documents containing confidential information such as names, addresses, account details, or other identifiable data
There is no need to remove staples, paper clips, or small bulldog clips before shredding, as these can be processed as part of the service.
Please keep non-paper items separate from your paper waste. This includes items such as:
- Discs (CDs, DVDs, hard drives, USB devices)
- ID cards and security badges
- Other electronic or specialist media
These materials require different destruction processes and should not be placed in paper shredding containers.
If you need to securely dispose of non-paper media or have specific destruction requirements, please contact our Customer Service team for advice and assistance.
All media and electronic items should be kept separate from paper waste and placed in clearly labelled containers ready for secure destruction and recycling.
This includes:
- Hard drives
- CDs and DVDs
- USB drives and memory sticks
- Backup tapes
- Mobile phones
- Laptops and computers
- Other electronic devices and storage media
Media and electronic equipment require specialist destruction processes and should not be placed in paper shredding sacks or containers. If this is your first time arranging the destruction of hard drives, electronic devices, or other data-bearing media, please contact, our Customer Hub team, or a member of our sales team. They can advise on the most appropriate secure destruction and recycling service for your requirements.
We offer flexible confidential waste collection and secure shredding services to suit a wide range of business requirements. Collection frequencies vary by location and can be tailored to your needs.
Available service options include:
- Daily collections
- Weekly collections
- Fortnightly collections
- Monthly collections
- Ad hoc or one-off collections
Many organisations choose a regular collection schedule to help support ongoing compliance with data protection and GDPR requirements, ensuring confidential information is securely disposed of on a consistent basis.
If you are unsure which service frequency is best for your organisation, our team can help assess your requirements and recommend the most suitable collection schedule.
Yes, minimum collection quantities may apply for confidential waste and secure shredding services. The minimum requirement can vary depending on several factors, including:
- Your location and postcode
- The type of material being collected
- Collection frequency
- Service availability in your area
- Specific business requirements
For customers with smaller volumes of confidential waste, we offer minimum collection options that allow materials to be securely collected and destroyed for a single collection fee.
Because minimum collection requirements can differ between locations and service types, we recommend contacting our team for a tailored quotation based on your needs.
Collection notes are sent electronically to the email address nominated on your account before or during the service setup process.
You can also access your collection notes and service information through our online Customer Portal, providing a secure and convenient way to view and manage your records.
If the contact responsible for receiving collection notes leaves your organisation or their email address changes, please contact our Customer Service team as soon as possible so we can update your account details and ensure uninterrupted delivery of important service documentation.
While we strive to complete every scheduled collection as planned, there may occasionally be circumstances beyond our control that result in a missed visit.
If a collection is affected, we will notify you as soon as possible and work with you to arrange a new collection date and time that minimises disruption to your business.
To provide greater flexibility, many of our locations can offer alternative collection times, including:
- Early morning collections
- Out-of-hours collections
- Rescheduled visits at a mutually convenient time
Our team will always aim to restore your confidential waste collection service as quickly and efficiently as possible.
All Restore Datashred Secure Collection Operatives (SCOs) wear a full company-branded uniform and carry an official identification badge when attending customer sites.
This helps ensure that authorised personnel can be easily identified before confidential waste, documents, or media are collected for secure destruction.
If you require additional information about a scheduled collection, or would like to verify the details of an upcoming visit, please contact us before the collection takes place.
You can view and download your collection schedule for the next 12 months through our online Customer Portal.
Your collection schedule provides advance visibility of planned service dates, helping you manage your confidential waste and secure shredding requirements more effectively.
If you are unable to access the Customer Portal or require additional assistance, our Customer Service team can provide details of your upcoming collections and help with any scheduling enquiries.
The time required to complete a confidential waste collection depends on several factors, including:
- The volume of material being collected
- The number of containers or consoles being serviced
- Site access and collection location
- Whether the service is carried out on-site or off-site
Most collections are completed quickly and efficiently, with collection times varying according to the scope of the service. For larger collections or multi-location sites, additional time may be required.
Where possible, our team will provide an estimated collection duration in advance so you can plan accordingly and minimise disruption to your business operations.
Restore Datashred does not operate on bank holidays. If your scheduled confidential waste collection falls on a bank holiday, an alternative collection date will be arranged by your local depot.
In most cases, collections are rescheduled to take place either before or after the bank holiday to ensure minimal disruption to your service.
If your collection is affected, we will communicate any changes in advance wherever possible. If you have specific operational requirements or need to discuss an alternative collection date, please contact our Customer Service team.
For the latest information on service availability during public holidays, please refer to your collection schedule or contact us directly.
Customers with a contracted service are charged based on the agreed collection frequency and the number of scheduled visits included within their service agreement.
Collection schedules are planned in advance and built into our operational routing system. As a result, scheduled contracted collections remain chargeable, even if there is little or no confidential waste available for collection at the time of the visit.
If your requirements have changed or you would like to review your collection frequency, please contact our Customer Sevice team to discuss the most suitable service arrangement for your business.
Yes, in most cases we can accommodate additional confidential waste, documents, or media during a scheduled collection, subject to the volume of material and vehicle capacity.
To help us plan your collection efficiently, please notify us as early as possible if you expect to have extra material for destruction. Please be aware that charges may apply for addtional items.
Providing advance notice allows us to:
- Confirm that the additional volume can be collected
- Allocate the appropriate resources and vehicle capacity
- Advise of any additional charges that may apply
- Ensure all collection details are recorded before the scheduled visit
If you are unsure whether your additional material can be included, please contact our Sales team before your collection date for advice and assistance.
Yes, we can provide a range of additional products and services to support your confidential waste clear-out and secure shredding requirements.
Additional items may include:
- Confidential waste bins and consoles
- Self-seal shredding sacks
- Additional collection containers
- Other secure disposal products, subject to availability
If you require extra supplies or have specific service requirements, please contact our Sales team. They will be able to advise on the most suitable options and arrange delivery or collection as required.
Most customers keep a master key on site to access their secure consoles and confidential waste containers. If you are unable to locate your key, we can help.
You can request a replacement key by completing the Customer Service form on our website.
To help us process your request quickly, please provide details of the affected container or console and your site location when contacting us.
Yes, Direct Debit is available for most customers when setting up a new shredding or confidential waste contract with Restore Datashred.
Direct Debit is our standard payment method for eligible contracted services, providing a convenient and secure way to manage ongoing payments.
For some one-off collections, smaller projects, or ad hoc destruction services, payment may be required in advance and a Direct Debit arrangement may not be necessary.
Find out more about paying by direct debit.
Restore Datashred offers Direct Debit as the standard payment method for most contracted customers, providing a simple and secure way to manage ongoing payments.
For some smaller projects, one-off collections, or ad hoc destruction services, payment may be required in advance and a Direct Debit arrangement may not be necessary.
If you would like to pay an invoice online, you can do so through our secure online payment portal. Please refer to your invoice for payment details or visit our online payment page for further information payment link.
Post-Shredding Services
You can place most paper-based materials into your confidential waste sack, console, or shredding container without any preparation.
Accepted items include:
- Confidential documents and paperwork
- Files and folders, including lever arch files
- Books
- Magazines
- Newspapers
- Documents containing personal or sensitive information, such as names, addresses, account details, or other identifiable data
There is no need to remove staples, paper clips, or small bulldog clips before disposal, as these can be processed as part of the secure shredding service.
Please keep non-paper items separate from your paper waste. This includes items such as:
- CDs and DVDs
- Hard drives and other electronic media
- USB drives and memory devices
- ID cards and security badges
These materials require specialist destruction processes and should not be placed in paper shredding containers.
If you need to securely dispose of non-paper media or have additional destruction requirements, please contact our Customer Service team for advice and assistance.
All media and electronic items should be stored separately from paper waste in clearly labelled containers, ready for secure destruction and recycling.
This includes:
- Hard drives
- CDs and DVDs
- USB drives and memory sticks
- Backup tapes
- Mobile phones
- Laptops and computers
- Other electronic devices and data-bearing media
Because these materials require specialist destruction and recycling processes, they should not be placed in confidential waste sacks, consoles, or paper shredding containers.
If this is your first time arranging the destruction of hard drives, electronic equipment, or other non-paper media, our team can help. Please contact your Account Manager, Customer Service team, or sales representative for advice on the most appropriate secure destruction service for your requirements.
We offer flexible confidential waste collection and secure shredding services to suit a wide range of business requirements. Collection frequencies may vary by location and can be tailored to your needs.
Available service options include:
- Daily collections
- Weekly collections
- Fortnightly collections
- Monthly collections
- Ad hoc or one-off collections
Many organisations choose a regular collection schedule to support ongoing compliance with data protection and GDPR requirements, helping to ensure confidential information is disposed of securely and consistently.
If you are unsure which collection frequency is right for your organisation, our team can help assess your requirements and recommend the most suitable service option. Contact our sales team for further information.
Collection notes are sent electronically to the email address registered on your account. They are also available to view and download through our online Customer Portal.
These records provide confirmation of your confidential waste collection and can be accessed whenever you need them for administrative, compliance, or audit purposes.
If the person responsible for receiving collection notes leaves your organisation or their contact details change, please notify our Customer Service team as soon as possible. This will help ensure that important service updates and collection documentation continue to be delivered to the correct recipient.
While we make every effort to complete collections as scheduled, there may occasionally be circumstances beyond our control that result in a missed visit.
If a collection is affected, we will notify you as soon as possible and work with you to arrange an alternative collection date and time that minimises disruption to your business.
To provide greater flexibility, many of our depots can offer alternative collection arrangements, including:
- Early morning collections
- Out-of-hours collections
- Rescheduled visits at a mutually convenient time
Our priority is to ensure your confidential waste is collected and securely managed with as little disruption as possible.
All Restore Datashred Secure Collection Operatives (SCOs) wear a full company-branded uniform and carry an official identification badge when attending customer sites.
This helps ensure that authorised personnel can be easily identified before confidential waste, documents, or media are collected for secure destruction.
If you require additional information about a scheduled collection or would like to verify details before an operative arrives on site, please contact your local servicing depot for assistance.
You can download your service schedule for the next 12 months from our Customer Portal, or alternatively speak to our Customer Sevice team.
The time required to complete a confidential waste collection will vary depending on several factors, including:
- The volume of material being collected
- The number of consoles, bins, or containers being serviced
- Site access and collection logistics
- Whether the service is carried out on-site or off-site
Most collections are completed quickly and efficiently, although larger collections or sites with multiple collection points may require additional time.
Where possible, we will provide an estimated collection duration in advance so you can plan accordingly and minimise disruption to your business operations.
Restore Datashred does not operate on bank holidays. If your scheduled confidential waste collection falls on a bank holiday, your local depot will arrange an alternative collection date.
In most cases, collections are rescheduled to take place either before or after the bank holiday to help ensure continuity of service and minimise disruption to your organisation.
If your collection schedule is affected, we will communicate any changes in advance wherever possible. For specific information about an upcoming collection, please contact our Customer Service team or your local depot.
Please note that service availability may vary during public holiday periods, including Easter, May bank holidays, August bank holidays, Christmas, Boxing Day, and New Year’s Day.
Customers with a contracted service are charged based on the agreed collection frequency and the number of scheduled visits included in their service agreement.
Collection routes and service schedules are planned in advance, with visits allocated and built into our operational routing system. As a result, all scheduled contracted collections are chargeable, regardless of the volume of confidential waste available for collection at the time of the visit.
If your disposal requirements have changed or you would like to review your collection frequency, please contact our Customer Service team to discuss the most suitable service arrangement for your organisation.
Yes, we will always try to accommodate additional confidential waste, documents, or media during a scheduled collection, subject to the volume of material and available collection capacity.
To help us plan your collection efficiently, please notify us as far in advance as possible if you expect to have extra material for destruction. This allows us to:
- Assess the additional volume to be collected
- Allocate the appropriate resources and vehicle capacity
- Confirm whether any additional charges will apply
- Ensure collection details are updated before the scheduled visit
Providing advance notice helps us deliver a smooth and efficient service while ensuring any additional charges are agreed and processed before collection takes place.
If you are unsure whether your additional material can be included, please contact our Customer Service team for advice.
es, we can provide additional products and services to support your confidential waste and secure shredding requirements alongside your existing collection service.
Additional items may include:
- Confidential waste bins and consoles
- Self-seal shredding sacks
- Additional collection containers
- Replacement or supplementary storage solutions
- Other secure disposal products, subject to availability
If you require extra supplies or have additional service requirements, please contact our Customer Service team. They will be able to recommend the most suitable options and arrange delivery as required.
Most customers have a master key on site to access their secure consoles, bins, or confidential waste containers when required.
If you do not have access to a master key or need assistance retrieving an item from a locked container, please contact our Customer Service team. We will discuss the available options and advise on the most appropriate way to access the container while maintaining the security of its contents.
To help us assist you as quickly as possible, please provide details of the container location and the nature of your request when you get in touch.
Our Sales teams can set you up on a Direct Debit at the point of signing a new shredding contract with Restore Datashred. We offer this as standard to all customers where applicable but there may be instances where smaller jobs will need to be paid for in advance where a direct debit is not required. Find out more about paying by direct debit.
Restore Datashred offer this payment facility as standard to all customers. Due to value of certain contracts and invoices, there may be instances where smaller jobs will need to be paid for in advance where a direct debit is not required. Find out more about paying your invoice online.
Shredding information
We destroy any material required by our customers. Common items other than paper include old uniform; ID Cards; off Spec Products; Counterfeit Goods; Hard Drives; Laptops; Phones; CDs; DVDs; Memory Sticks; Redundant Pharmaceutical Packaging. Get in touch with us today to see if we an help your business.
We shred to standard sizes in line with BS EN 15713 security standards. To find out more information about the current shredding standards please speak with a member of the Restore Datashred team.
Restore Datashred shred to the new EN 15713:2023 Security standards which were introduced from April 2024. Previosuly, the standard was EN 15713:2009.
We have the capability to shred to all sizes of paper including to disintegration. Restore Datashred currently hold the accreditation for shredding to NPSA level. To find out more information please speak with a member of the Restore Datashred team.
We are able to offer a nationwide service for the destruction of hard drives, for both on-site and offsite shredding. Our newest MDX-3 on-site shredding vehicles are equipped to be able to shred both your paper records and hard drives in one visit.
Yes – We have a number of destruction routes available for clothing and uniform. To find out more information please speak with a member of the Restore Datashred team.
We can destroy or fully recycle any old WEEE items dependent on your requirements including:
Hard Disk Drives (HDDs), Solid State Drives (SSDs), Magnetic Tapes, Floppy Disks, CDs and DVDs, USB Flash Drives, Mobile Phones, Printers and Scanners, Circuit Boards.
To find out more information please speak with a member of the Restore Datashred team.
At Restore Datashred we have a zero to landfill policy; we will look at all materials and find the best way to reuse or recycle once the data from them has been fully destroyed.
Please contact our Customer Hub who will be able to put you in touch with an account manager.
Secure shredding product information
We offer a range of sizes in our standard bins to suit all environments. Our secure bins range from 120 litres all the way up to 660 litres dependant on your requirements. Visit our products page to to find out more.Shredding cabinets and consoles
To find out how much our range of secure cabinets and bins can hold please visit this page about our confidential shredding bins.
We work with our customers individually to ascertain if a key is required when a bin is delivered, we ask for a contact name at site to take responsibility as the key holder. We do have a process for extra keys that are required- please contact the Customer Hub for details.
Our consoles come in a range of standard colours including Beech, White & Grey as standard but we can offer bespoke requirements, subject to quantity requirements. For further information regarding please speak with a member of the sales team on 0800 376 4422.
A sack should hold no more than 12.5kgs to ensure health and safety of both our staff and your staff. To find out more please visit this page on our secure shredding sacks.
We offer a onetime use Shred box available as an alternative to sacks, however for larger purges we can supply high capacity wheeled containers or a secure 30 cubic metre enclosed container. Please speak with a member of the sales team for further information by calling 0800 376 4422.
Company information
We hold multiple accreditations required by both law and to ensure we can secure collect and shred confidential material. Find out more information by visiting our accreditations page.
Yes, please request a copy from our Customer Hub
We are a fully GDPR compliant company. If you are a current customer of Restore Datashred this is fully explained in the terms and conditions of our newer Customer service agreement. For further information on the GDPR compliant services offered by Restore Datashred please speak with a member of the team by calling 0800 376 4422.
We operate 11 secure operating centres throughout the UK & Northern Ireland. We understand that our customers need support when it comes to servicing different locations therefore, we are fully operational to ensure that we handle all confidential material regardless of your location.
There are on occasions areas which we are unable to service are frequent as we would like due to parameters beyond our control. To find out more information or further information on the please speak with a member of the team by calling 0800 376 4422.
Secure shredding is a crucial step in data security, ensuring your sensitive documents are completely destroyed and unrecoverable. However, to ensure a smooth and efficient service, all shredding services at Restore Datashred are facilitated by appointment only. To find out more information or further information on the please speak with a member of the team by calling 0800 376 4422.
As part of our Planet Mark Net Zero campaign, we’ve proudly introduced electric vans and cars to our fleet! These eco-friendly vehicles significantly reduce carbon emissions and fuel consumption, aligning with our commitment to sustainability.
While our larger fleet vehicles currently utilise Euro 6 diesel engines, minimising near-term environmental impact, we’re continuously exploring ways to optimise our fleet for even greater sustainability. Our ultimate goal is to have a fleet perfectly suited to delivering exceptional service while prioritising environmental responsibility.
We run a total fleet of over 150 vans, LGVs and HGVs and company vehicles.
Restore Datashred, as part of Restore plc, is actively working to improve our environmental performance. We are currently upgrading many of our vehicles to alternative fuels, and all of our electric fleet vehicles are Euro 6 engine-compliant and low-emission. Finally, we have received PlanetMark™ certification which indicates a commitment to increasing the energy efficiency of their fleet.
All staff employed by Restore Datashred are vetted to BS7858 security as standard. Due to the nature of some of our collections we have many enhanced clearances including a Counter Terrorist Check and enhanced standard Security Check for specific sites. Visit this page to find out more information on how we securely carry out vetting check on staff.
As standard you will get an annual Duty of Care package when you become a customer of Restore Datashred.
Yes – please email our Customer Hub if you require a copy of this.