Streamlining confidential data destruction logistics with Datashred

Circle Healthcare Group is a leading healthcare provider in the UK, well known for its commitment to high-quality patient care. The organisation has an extensive network of 50 hospitals and because they handle a significant volume of patient records, faces the ongoing challenge of managing confidential data securely and efficiently across the country.

Not surprisingly, as a large operation, streamlining costs and creating sustainable productivity efficiencies are important goals for Circle Healthcare’s supplier partnerships, alongside meeting regulatory and sustainability criteria.

The Circle challenge

Circle Healthcare Group was looking for a robust and reliable solution for the secure destruction of their confidential data that would not only maintain their compliance with confidential data protection requirements imposed by GDPR and patient expectation, but also help improve efficiency across their hospital network.

More specifically, Circle Healthcare Group had some key outcomes to achieve including streamlining the data destruction process to reduce the administrative burden; maintaining high customer service standards; managing costs smartly and effectively and, most importantly, closing the gaps for risk by adhering to the stringent data protection regulations within the healthcare sector.

A corollary from these outcomes would be an increased ability to focus on delivering end-to-end patient care excellence.

Would Datashred meet these expectations?

The Datashred experience

An introduction via an existing relationship with Restore Digital proved serendipitous for both Circle Healthcare Group and us. We were quickly able to prove our mettle in meeting all the customer’s needs.

Managed personally by Kate Panayiotou, Datashred’s National Business Director, we implemented a regular secure off-site shredding service that collects from various Circle Healthcare Group sites across the UK.

From the moment we deliver our lockable secure data bins and storage, to collection and tracked transport to one of our sites, passing through all the protocols and procedures we have in place to guarantee confidentiality, we have ensured the safe and compliant disposal of their patient records and sensitive documents throughout the past 12 months.

Security & Compliance

All our procedures are in line with the requirements outlined in BS EN 15713:2023 which, in turn, enables full compliance with GDPR. For all that shredded paper there was only one exit: through our trusted recycling partners for manufacture into new paper products, one of our key guarantees to all our customers.

As part of the service, Circle Healthcare Group gained access to our Shred Smart portal that places account information, invoices, and upcoming collection dates at our customer’s fingertips, empowering them to manage their account proactively, efficiently.

And, finally, the Restore Group’s integrated approach to providing complementary modern workplace services means that Datashred’s work with Circle Healthcare Group complemented the customer’s digitisation strategy, which involved scanning and digitally archiving significant volumes of documents. We were able to assist, of course, in destroying and recycling all those no-longer-needed pieces of paper.