Omnichannel Digital Mailrooms

Physical, email, social, even fax

An omnichannel digital mailroom revolutionises your mail

How does an omnichannel digital mailroom work?

An omnichannel digital mailroom incorporates different forms of mail onto one digital system. Including physical hard copy post, as well as other forms of communication. This variety of incoming communication streams from email to social media to even fax is referred to as ‘omnichannel’. We take letters, emails, faxes, web, social media and mobile messaging, and store them in one mailroom.

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How we support you

Ease of access

All forms of communication are available in one place for staff to view

Saves time and resource

All mail is automatically sorted and sent to the client, eliminating the need for staff to manually sort communications.

Save costs

Remove the expenses associated with physical mail sorting spaces and hiring staff for this task.

Compliance built in

The omnichannel digital mailroom handles your physical and digital mail, making GDPR compliance easier. Track and manage all your incoming and outgoing mail, automatically scan and redirect emails.

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Improved productivity

Your staff can focus on key business tasks rather than dedicating time to sorting daily communications.

Understand intents and sentiments

With integrated experience account and personalised interactions.

Multiple benefits

Increased customer satisfaction, improved response rates, higher accuracy and the ability to deliver relevant service anytime, anywhere.

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Omnichannel Digital Mailroom FAQs

An omnichannel digital mailroom is a mailroom that collects all different types of communication, including email, physical mail and social media and processes them via one digital system.

An omnichannel digital mailroom is great for businesses that are looking to save time and resources sorting through their daily communications. All of your physical and digital mail is available and automatically sorted for you on a secure system. An omnichannel digital mailroom also allows your staff the flexibility to access mail remotely or from outside the office. tal mailroom is a mailroom that collects all different types of communication, including email, physical mail and social media and processes them via one digital system.


When setting up this type of digital mailroom, we first need to determine which channels you want to include in your mailroom. From here, Restore Digital can help you get started setting up your mailroom. When you get in touch with Restore Digital for a quote, we’ll talk you through what to expect.”

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