Click to view the latest updates on our services.  Service Status Update.

Research Data CaptureResearch Data Capture

Restore are the number one partner for organisations who are undertaking research projects.


In most cases, organisations approach us with a sample or template of the questionnaire they wish to use for research. However, we encourage our clients to utilise our depth of experience so that we can maximize your results. We work with your research team to understand what you are trying to achieve and craft the questions in a way that maximizes the clarity of your results. As with all research, ethics is essential and it’s important that responders do not feel that they are being influenced by the wording of the question.

We then assist in the collation of answer sheets, whether this be electronic, paper responses or a combination of the two, automatically extracting responses from documents without the need for manual data entry.

We can extract data easily by helping to craft the questionnaires from the outset, but we often assist when forms have already been created, or sometimes even completed. We can support each option.

Research Data Capture

Restore can then simply return the raw data to your research team in a format that allows them to interpret the data internally, using your own software (for example a simple CSV, xlsx, SPSS).

Paper forms – onsite

Paper forms are still one of the most common ways to gather data. However, this can be an expensive method, practically as white spaces for answers can easily increase the number of pages.

Most forms are designed on Microsoft Word, which can provide limitations to the respondents. Restore have in-house software that can recreate your Word document, minimising white space and developing specific question types with ease eg matrix grid, constraint fields.

As a rule, any paper form should be short in length, particularly if it’s to be completed onsite, for example a hospital of GP reception, as the form won’t be their highest priority.

Paper forms – postal

If the paper questionnaire simply needs to be long, postal forms are you better option. However, this is obviously a costlier solution as there is both outbound and inbound postage costs, as well as physical envelopes. It’s also preferable for response rates to send out a reminder mailer. To reduce the expense, it’s essential to only mail out to non-responders. Therefore, assigning an ID to each participant and cross-referencing returns is essential.

Online forms

The number of respondents choosing to complete online questionnaires are increasing, which is not only beneficial from the cost perspective, but also makes data capture much simpler. However, the chances of questionnaire fatigue is higher on an online survey, and people don’t often dip in and out like they would a paper survey, so you may get incomplete questionnaires, or rushed, misleading answers towards the end of the survey, so again ensuring the optimal length is paramount to success.

Data capture

Paper data capture

All paper questionnaires are scanned at a Restore bureau, and data captured using a variety of methods including OCR, OMR, IWR and ICR. This data can be directly exported into your own database, or we can upload it into a secure Restore database.

Restore can provide a performance dashboard to help make the data more actionable by being visual and interactive. The dashboard will highlight trends in the data and allows you to switch between different data sets as well as view specific and broad data. Restore dashboards are always bespoke to the needs of the individual organisation.

Mobile and tablet data capture

Mobile and Tablet surveys offer some of the most powerful and impressive solutions to on-the-spot mobile data capture. As well as technically rich design features, such as customisable buttons and interfaces incorporating branding, video displays and randomised questions, mobile questionnaire software can do much more.

Rather than relying on multiple choice answers, mobiles and tablets can now take point-of-experience surveys one step further, allowing pictures to be taken, showing multiple pages of information and enabling both questions and answers to be spoken aloud rather than relying exclusively on reading and writing.

Even when reviewing results, you can get immediate access to results so far, and email notifications can alert staff members to immediately rectifiable problems such as a mess on the floor, an unwell patient or an unhappy respondent, if you are gathering feedback about experience.

Alternative survey solutions

Touch screen kiosks: Becoming increasingly popular in the worlds of retail, healthcare, research and the public sector, interactive touch screen kiosks provide simple solutions to reach your audience on a self-service basis.

As well as the more familiar uses of automated check in or ticket collection, they can be used in retail outlets as product finders but can also be a great tool for eliciting customer feedback.

Digital ink pen: The digital ink pen converts handwritten information into a digital format. Underneath the nib of the digital ink pen is a camera that takes 100 pictures per second of a user’s hand strokes as they’re writing on a paper document, simultaneously recognising the handwriting to churn out digital text and creating a digital copy of the paper document.

Performance dashboard

All organisations require a robust data analytic engine that leads them towards new discoveries, insights and, ultimately, better business decisions. Most organisations rely on Excel Spreadsheets or statistical software packages such as SPSS to do this. Many of these solutions just provide a static, two-dimensional view of your data.

Restore’s performance dashboard

  • Guided Analytics: Graphically and interactively view data in an array of forms such as graphs, charts, word clouds, traffic light systems and much more. A user can explore the data at their own will and make selections that will immediately change the visual output. Therefore, a user can explore specific data sets, data in a specified range or a holistic view of the data. The opportunities are endless.
  • Security: Choose who can see the dashboard and who can see which parts of the dashboard by setting up various permissions and log ns.
  • Design and layout: Control the layout of the dashboard and the design. Colour co-ordinate data, place various conditional formatting and sums to enhance the analytical experience. It is entirely flexible; you choose what you want and where you want it.
  • Integration: Unite all data sources that are present throughout various electronic systems using the performance dashboard and integrate the dashboard with your existing business applications.