Case Studies

Case Studies

Howden Group Holdings

Howden Group Holdings (previously Hyperion Insurance Group) engaged Restore Digital to support its transition from separate buildings to a single workspace

Sector: Insurance

Howden Group Holdings is an international insurance intermediary group with insurance broking and underwriting agency arms. It operates four primary brands: DUAL, Howden, RKH Specialty and RKH Reinsurance.


In early 2018, Howden Group Holdings took the top seven floors of One Creechurch Place, a prime office scheme located in the heart of London’s insurance district, on a 15 year lease.

Its plan was to bring together brand teams from four separate locations in the City of London – Fenchurch Street, Eastcheap, Leadenhall and Whittington Avenue – into one building. As well as unifying 1,200 employees, Howden Group Holdings wanted to introduce a more agile working environment.

Instead of having each brand operating in their own buildings, the new space would be laid out in team neighbourhoods, with staff being free to work from any location. Fixed desks and personal computers would be replaced by lockers, hot desks and laptops, freeing up space and enabling flexible team working. Howden Group Holdings’ aim was to provide a modern, agile workplace that would help attract and retain valued employees.


Howden Group Holdings engaged Restore Digital to support its transition from separate buildings to a single workspace.

Restore Digital was one of a number of companies we considered to help us with the move. We chose them because they have a great reputation in the market for reducing paper and introducing better working practices

Matt Hall |, Head of Office Move Facilities

Restore Digital proposed four phases for the project: filing audit, filing reduction, move management and asset tagging. It was responsible for running the tender process for the relocation of IT systems, crates and furniture on behalf of Howden Group Holdings, as well as for the final clearance of four sites.

The filing audit undertaken by Restore Digital for Howden Group Holdings revealed a number of opportunities to reduce paper and save space. The team examined the existing contents of filing cabinets, archives and personal documents.

As a result of the audit, Restore Digital moved 767 crates of filing into 408 new cabinets, scanned 905,522 document images, sent 1,977 boxes into an off-site archive and transferred 5,215 files into lateral document wallets.

Overall, the filing reduction phase resulted in a decrease in storage needs of 2,752 linear metres: 78% of the total.

Restore Digital created a master database of all 1,200 staff, which recorded each person’s card access number and locker location. Before allocating lockers, Restore Digital consulted with Howden Group Holdings’ teams to ensure they were happy with where their lockers would be.

Restore Digital then packed up the remaining documents into crates and supervised the move by 1,200 people into One Creechurch Place over three weekends. Restore Digital was also responsible for ensuring that crates were unpacked into cabinets and lockers at the new location, ensuring that every document was in the right place as soon as staff were ready to access them. Finally, Restore Digital ran the clearance of Howden Group Holdings’ old offices, ensuring any furniture was either repurposed, sold or recycled and that any remaining IT equipment was wiped and removed.


The relocation project was a complete success, with all employees safely moved into their new workspace and able to use access cards, lockers, and new IT from day one.

Howden Group Holdings’ team have a brand-new, first-class facility including a canteen, bar, balcony, shared workspaces, and outside decking. They can work in a more flexible way, collaborating with different colleagues as and when they need to.

And because so much space was saved through filing reduction, Howden Group Holdings had spare space in its new location that meant it had room for 24 new workstations, enabling further growth.

Further projects

As a result of the successful relocation, Howden Group Holdings invited Restore Digital to manage a new refresh project at its facility in Bedford. Having carried out a further filing audit, Restore Digital cleared an area measuring 2,500 square feet. A space that previously held 116 filing cabinets back to back now houses 50 extra desks. Following on from that project, Howden Group Holdings asked Restore Digital to build an asset tagging database to log equipment in all 21 of its offices.

The resulting asset register will include details of every desk, chair, monitor, laptop, phone, and locker used across the business. Not only does the register mean Howden Group Holdings will know exactly what assets it has, but it will also provide a more accurate picture of potential insurance liabilities at different locations. Even if assets are moved between offices, Hyperion can keep insurers fully updated about the accurate value of kit.

Building on this still further, Howden Group Holdings will use the asset register to report on the lifecycle status of furniture, which is written off against the firm’s balance sheet over seven years, and technology, which depreciates over three years. Using the asset register, Howden Group Holdings can predict with greater certainty when equipment may need to be replaced or repaired, so they can be more predictive than reactive when it comes to looking after their resources. As part of this service Restore Digital will go back to all of Howden Group Holdings’ offices once a year to audit the asset register and will complete PAT testing for every device on a regular basis, ensuring the firm is always fully compliant.

We chose them because they have a great reputation in the market for reducing paper and introducing better working practices.

Matt Hall | Head of Office Move Facilities

Key Facts

  • 905,522 Documents scanned
  • Consolidation of four offices into one
  • 78% Reduction in onsite storage

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